Security Customer Trust Analyst

Summary

Join Twilio's Enterprise Information Security Organization as an InfoSec Customer Trust Analyst. This role focuses on security awareness and education for Twilio's sales teams and largest customers. You will manage security questionnaires, collaborate with internal teams, identify security risks, and maintain a repository of responses. The position requires strong communication, technical, and interpersonal skills, along with experience in customer-facing technical roles and security concepts. This remote role, based in Ireland or the UK, offers competitive pay and benefits, including generous time off and parental leave.

Requirements

• 2+ years experience in customer facing technical roles engaging customers on various topics such as security, regulatory requirements, and risk management
• 2+ years experience working with security concepts and technology, including encryption, networking, databases, telephony, email, LDAP, middleware, and applications ideally in a cloud environment, cloud and or API knowledge. Understanding of frameworks (e.g., SOC, NIST) is a plus
• Comfort in conveying technical concepts both verbally and in written form, catering to a broad audience
• Showcase meticulous attention to detail, with expertise in both grammatical rules and formatting
• Possess excellent time management, organizational, and multitasking skills
• Demonstrate the ability to collaborate effectively with personnel at all levels within an organization

Responsibilities

• Independently manage and respond to security questionnaires, customer calls and more from Twilio’s largest and most regulated customers. This includes the review, understanding, and alignment of questionnaire requirements with company policies, practices, and controls
• Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests, ensuring alignment with industry standards and regulatory obligations
• Identify and communicate potential security risks or gaps within questionnaire responses in collaboration with relevant teams
• Maintain an up-to-date repository of questionnaire responses, reflecting the latest and most relevant information
• Contribute to the enhancement of security questionnaire response templates and processes, aiding in their development and refinement
• Thrive in an autonomous, fast-paced, collaborative environment, consistently delivering high-quality outputs within set deadlines
• Cultivate and sustain productive relationships with internal stakeholders, facilitating the collection of accurate security details for Twilio's diverse range of products and services
• Propose innovative ideas to enhance team and organizational processes and procedures
• Develop proficiency in comprehending legal language
• Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits, engaging internal stakeholders effectively

Preferred Qualifications

• Experience in business writing and/or technical writing
• Previous involvement in overseeing security questionnaires or analogous compliance-related tasks
• Knowledgeable of security or compliance audits and/or assessments
• Experience reviewing and redlining contracts and legal documents from an InfoSec perspective
• You have or would be willing to obtain certification(s) such as: Security+, SSCP, CISSP, CISA, GSEC, CCSP, CCSK, PMP, CRISC, CFCP, or similar
• Experience with developing technical standards, and operational guidelines
• Experience working with common security frameworks and regulatory requirements (e.g., FISC, CCPA, GDPR, PCI, SOC, ISO/IEC 2700X, COBIT, etc.)

Benefits

• Competitive pay
• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program