Appfire is hiring a
Security Engineer

Summary

Join Appfire and choose how you work, with flexible time off, remote work options, and a people-first approach to business. As a Security Support Engineer, you will manage the information security ticketing process, provide tier 1 and tier 2 support, and ensure that security-related issues and requests are addressed efficiently and effectively.

Responsibilities

• Manage the information security ticketing system, ensuring all security-related tickets are logged, categorized, prioritized, and assigned appropriately
• Monitor ticket queues, track progress, and ensure timely resolution of security incidents and requests
• Collaborate with cross-functional teams to ensure security tickets are addressed in line with established SLAs (Service Level Agreements)
• Serve as the initial point of contact for security events reported through the ticketing system
• Conduct initial tier 1 triage of reported security events and escalate to the SecOps team
• Provide technical support for end-users and internal teams on security-related issues
• Assist in the deployment and configuration of security tools and technologies using pre-defined processes as needed
• Document resolutions and workarounds for common security issues to build a knowledge base for future reference
• Continuously review and improve the information security ticketing process to enhance efficiency and effectiveness
• Develop and implement best practices for ticket management, including guidelines for ticket prioritization, escalation, and resolution
• Generate reports on ticket metrics, including response times, resolution times, and recurring issues, to identify areas for improvement
• Assist in educating employees on how to report security events and requests through the ticketing system
• Collaborate with the GRC team to deliver training sessions and awareness programs on security best practices
• Prepare regular reports on the status of security tickets, highlighting trends, recurring issues, and areas of concern
• Ensure all security-related documentation is up-to-date and accessible to relevant stakeholders