Security Operations Engineer

Summary

The job is for a Security Operations position in ConnectOS, a top-rated employer of choice. The employee will manage customer environments, handle customer concerns, provide technical support, adhere to ITIL Framework processes, create documentation, and more. Requirements include a Bachelor’s degree, 3-4 years’ experience, specific skills, and additional qualifications are beneficial but not mandatory. Benefits include temporary home-based work, medical insurance, paid vacation, competitive salary, financial assistance, government benefits, complimentary facilities, company events, career growth opportunities, and equal employment opportunity.

Requirements

• Bachelor’s degree in Project Management, Business Administration, Information Technology or a related field
• At least 3-4 years’ experience with proven performance within Security Operations is mandatory
• Managing and Administration / Configuration of Security Solutions such as but not limited to any of the following – End Point Security, CrowdStrike, SIEM – Rapid7, Vulnerability Management – Rapid7, IAM – CyberArk – Access, PAM
• Experience with Security Awareness and Phishing Simulation – KnowBe4, Mimecast
• Background ASD Essential 8, NIST or any other key security frameworks
• Familiarity in handling ITSM tools and various documentation repositories such as ServiceNow, Confluence etc
• Experience within Security Monitoring, Incident Response, Threat Management and driving Vulnerability Management Program for Customers
• General Infrastructure and Network awareness
• Security Solutions Implementation, Operational experience
• Experience in being able to interact with Customers on regular basis

Responsibilities

• Deliver exceptional customer service while managing and maintaining our customer environments
• Handle customer concerns and resolve issues by utilizing technical expertise with various technologies
• Provide 2nd level technical support within our agreed SLA agreements
• Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
• Create and maintain technical documentation for bA customer environments
• Providing escalated support from service desk teams (escalated end user / NOC support) and customers
• Create knowledgebase articles and process documents
• Periodic customer meetings and presentations around operational Activities

Preferred Qualifications

• Certification/s in Cybersecurity is a plus
• Experience in MSP environment is a plus
• Experience in supporting Global Operations is a plus

Benefits

• Temporary Home-based
• Medical, Dental Coverage and Life insurance
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA