Remote Security Operations Engineer
ConnectOS
π΅ $16k-$24k
πRemote - Philippines
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Job highlights
Summary
The job is for a Security Operations position in ConnectOS, a top-rated employer of choice. The employee will manage customer environments, handle customer concerns, provide technical support, adhere to ITIL Framework processes, create documentation, and more. Requirements include a Bachelorβs degree, 3-4 yearsβ experience, specific skills, and additional qualifications are beneficial but not mandatory. Benefits include temporary home-based work, medical insurance, paid vacation, competitive salary, financial assistance, government benefits, complimentary facilities, company events, career growth opportunities, and equal employment opportunity.
Requirements
- Bachelorβs degree in Project Management, Business Administration, Information Technology or a related field
- At least 3-4 yearsβ experience with proven performance within Security Operations is mandatory
- Managing and Administration / Configuration of Security Solutions such as but not limited to any of the following β End Point Security, CrowdStrike, SIEM β Rapid7, Vulnerability Management β Rapid7, IAM β CyberArk β Access, PAM
- Experience with Security Awareness and Phishing Simulation β KnowBe4, Mimecast
- Background ASD Essential 8, NIST or any other key security frameworks
- Familiarity in handling ITSM tools and various documentation repositories such as ServiceNow, Confluence etc
- Experience within Security Monitoring, Incident Response, Threat Management and driving Vulnerability Management Program for Customers
- General Infrastructure and Network awareness
- Security Solutions Implementation, Operational experience
- Experience in being able to interact with Customers on regular basis
Responsibilities
- Deliver exceptional customer service while managing and maintaining our customer environments
- Handle customer concerns and resolve issues by utilizing technical expertise with various technologies
- Provide 2nd level technical support within our agreed SLA agreements
- Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
- Create and maintain technical documentation for bA customer environments
- Providing escalated support from service desk teams (escalated end user / NOC support) and customers
- Create knowledgebase articles and process documents
- Periodic customer meetings and presentations around operational Activities
Preferred Qualifications
- Certification/s in Cybersecurity is a plus
- Experience in MSP environment is a plus
- Experience in supporting Global Operations is a plus
Benefits
- Temporary Home-based
- Medical, Dental Coverage and Life insurance
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
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Please let ConnectOS know you found this job on JobsCollider. Thanks! π