ConnectOS is hiring a
Security Operations Engineer in Philippines

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Security Operations Engineer
🏢 ConnectOS
💵 $16k-$24k
📅 Posted on Jun 11, 2024


The job is for a Security Operations position in ConnectOS, a top-rated employer of choice. The employee will manage customer environments, handle customer concerns, provide technical support, adhere to ITIL Framework processes, create documentation, and more. Requirements include a Bachelor’s degree, 3-4 years’ experience, specific skills, and additional qualifications are beneficial but not mandatory. Benefits include temporary home-based work, medical insurance, paid vacation, competitive salary, financial assistance, government benefits, complimentary facilities, company events, career growth opportunities, and equal employment opportunity.


  • Bachelor’s degree in Project Management, Business Administration, Information Technology or a related field
  • At least 3-4 years’ experience with proven performance within Security Operations is mandatory
  • Managing and Administration / Configuration of Security Solutions such as but not limited to any of the following – End Point Security, CrowdStrike, SIEM – Rapid7, Vulnerability Management – Rapid7, IAM – CyberArk – Access, PAM
  • Experience with Security Awareness and Phishing Simulation – KnowBe4, Mimecast
  • Background ASD Essential 8, NIST or any other key security frameworks
  • Familiarity in handling ITSM tools and various documentation repositories such as ServiceNow, Confluence etc
  • Experience within Security Monitoring, Incident Response, Threat Management and driving Vulnerability Management Program for Customers
  • General Infrastructure and Network awareness
  • Security Solutions Implementation, Operational experience
  • Experience in being able to interact with Customers on regular basis


  • Deliver exceptional customer service while managing and maintaining our customer environments
  • Handle customer concerns and resolve issues by utilizing technical expertise with various technologies
  • Provide 2nd level technical support within our agreed SLA agreements
  • Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
  • Create and maintain technical documentation for bA customer environments
  • Providing escalated support from service desk teams (escalated end user / NOC support) and customers
  • Create knowledgebase articles and process documents
  • Periodic customer meetings and presentations around operational Activities

Preferred Qualifications

  • Certification/s in Cybersecurity is a plus
  • Experience in MSP environment is a plus
  • Experience in supporting Global Operations is a plus


  • Temporary Home-based
  • Medical, Dental Coverage and Life insurance
  • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
  • Competitive salary package and annual appraisal
  • Financial Assistance Program
  • Mandatory Government Benefits and 13th Month Pay
  • Complimentary Sleeping Quarters, Coffee at no cost
  • Complimentary Office Fitness and Wellness Facilities at no cost
  • Regular Company Events, Work Life Balance, and Career growth opportunities
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
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