Senior Account Manager, Affiliate Marketing

Summary

Join Acceleration Partners as an Account Manager/Senior Account Manager, Affiliate Marketing! This remote position, based in the UK or Germany, requires leading a team managing a top-tier enterprise client. You will be responsible for client relationships, deliverables, strategy, and execution, working in a fast-paced, startup-like environment. Success involves building strong client and team relationships, analyzing data strategically, and ensuring client satisfaction. The role demands strong leadership, communication, and analytical skills, along with affiliate marketing expertise. Acceleration Partners offers a comprehensive benefits package including unlimited PTO, remote work, and various other perks.

Requirements

• Fluent in German
• 5-10 years of client service/account management experience with leading brand names or high profile accounts, agency or network experience a plus
• Direct affiliate marketing experience (in-house, agency, network) required
• Knowledge of Affiliate Networks (Awin, Affilinet, CJ, Webgains, Linkshare, Impact Radius, Performance Horizon, etc.)
• Ability to travel
• Professional and polished, with minimal coaching needed
• Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc
• Previous experience managing and motivating direct reports

Responsibilities

• Serve as a regular point of contact for clients’ strategic and account questions
• Lead weekly client calls
• Send account reporting and manage resulting follow-up questions and communications
• Manage challenging client situations with guidance from senior colleagues
• Provide superior client service, develop and nurture excellent client relationships
• Maintain very high client satisfaction and retention rates with a Net Promoter score of 8+
• Oversee successful client programs by developing effective strategies and tactical plans for achieving client goals
• Proactively offering new and innovation ideas to the overall program strategy
• Execute effective affiliate recruitment, activation and optimization strategies that align with the goals of the client
• Perform general account management and monitor for fraud and affiliate compliance
• Provide clients with regular reporting, analyze data to find opportunities and identify issues
• Develop strategic program plans and present resulting data-driven insights and recommendations to clients
• Manage and lead team member, supervise account activities, manage workloads and delegate projects accordingly
• Deliver management coaching to staff in order to elevate and grow team capability, motivating A players and managing out poor performers

Preferred Qualifications

Working knowledge of HTML

Benefits

• 100% remote work for everyone
• Unlimited Paid Time Off
• Summer & Holiday company-wide shut-down weeks in July and December
• Volunteer and Birthday Time Off
• Focus Fridays (no internal meetings)
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowance
• Paid sabbatical leaves, donation matching, and more!!