Senior Advisory Solution Consultant, Workflow Data Fabric and Intelligent Automation

Summary

Join ServiceNow as a Sr. Advisory Solution Consultant specializing in data engineering and integration. You will be a key member of the presales team, focusing on ServiceNow’s Workflow Data Fabric, NowAssist, and Agentic AI. Responsibilities include serving as a technical advisor, leading technical discovery sessions, designing data architectures, collaborating with various teams, supporting the sales lifecycle, and maintaining technical expertise. You will build compelling solutions and demonstrations to showcase the platform's value to key customers. The ideal candidate possesses 7+ years of experience in technical presales, solution architecture, or consulting, a strong technical background in data engineering, and exceptional stakeholder management skills. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of experience in technical presales, solution architecture, or consulting roles, with a demonstrated track record in enterprise-scale data integration and analytics solutions
• Strong technical background in data engineering, including hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions (relational and NoSQL databases), and analytics platforms
• Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, data pipelines, streaming data platforms, and middleware technologies
• Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, AngularJS, ReactJS, HTML5, CSS, SQL, Python, or equivalent
• Exceptional stakeholder management skills, capable of engaging diverse personas ranging from technical teams to executive-level decision-makers
• Consultative mindset with a focus on identifying and driving process improvement and operational efficiency
• Outstanding communication, storytelling, and presentation skills to articulate complex technical solutions clearly and persuasively

Responsibilities

• Data Solution Evangelism: Serve as a key technical advisor and advocate for ServiceNow’s Workflow Data Fabric, articulating the benefits and capabilities of integrated data solutions to business and technical stakeholders
• Customer Engagement: Lead technical discovery sessions, thoroughly understand complex data integration challenges and requirements, and translate them into effective ServiceNow-based solutions
• Data Architecture Design: Develop robust and innovative architectures that leverage the full potential of ServiceNow’s Workflow Data Fabric to support data ingestion, transformation, integration, analytics, and actionable insights aligned with customer objectives
• Collaboration and Leadership: Closely collaborate with sales, product, engineering, and delivery teams to ensure comprehensive solution alignment and successful project execution
• Sales Strategy: Support the presales lifecycle from opportunity qualification through close, effectively driving sales targets with tailored data integration-focused solutions
• Continuous Learning: Maintain deep technical expertise on ServiceNow’s Workflow Data Fabric, NowAssist, Agentic AI, and stay informed of industry trends and emerging technologies in data engineering

Preferred Qualifications

• Experience with low-code/no-code application development platforms; familiarity with ServiceNow platform certifications (CSA, CAD) is strongly preferred
• Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs