Senior AI Software Engineer

Summary

Join Contentful as an AI Software Engineer and be a key contributor to the internal AI platform team. You will develop scalable, high-performance AI integrations, APIs, and tools. Collaborate with feature teams to enhance their development capabilities and bring AI-powered solutions to life. Build intuitive internal tooling and foster seamless integration of AI technologies. Stay current with the latest industry trends in AI and machine learning. This role requires strong AI/ML, full-stack/backend, and cloud services expertise. Contentful offers a comprehensive benefits package including healthcare, paid time off, parental leave, and professional development opportunities.

Requirements

• Possess strong skills integrating and implementing AI/ML solutions within a product development environment. Skills in foundational models, prompt engineering and understanding to validate the quality of AI products
• Have skills in TypeScript and Node.js. Demonstrate a deep interest in clean code practices and familiarity with enterprise architectural design patterns, particularly when working with AI-powered features
• Have experience with serverless architectures, ideally edge compute environments such as Cloudflare Workers
• Have experience with building and maintaining asynchronous systems for automation and bulk use cases
• Have experience with Docker and Kubernetes, especially in deploying AI models or microservices
• Possess knowledge of implementing enterprise ready governance features such as RBAC, audit logging, and compliance frameworks
• Have knowledge of cloud platforms like AWS, Azure, or GCP
• Be a natural problem-solver who brings forward innovative ideas to integrate and features within product workflows, leading to practical solutions and product growth
• Possess excellent communication skills and the ability to collaborate effectively in a team environment
• Have the ability to organize and prioritize competing workloads in a fast-paced, AI-driven environment, ensuring AI and software systems align with business objectives

Responsibilities

• Collaborate and innovate: Work closely with product managers, designers, and other engineers to build best-in-class AI-enabled features for our customers, ensuring seamless integration of AI technologies with existing systems
• Implement and integrate AI technologies, such as generative AI, machine learning models, or NLP, to enhance our platform’s capabilities, optimize processes, and improve user experiences
• Design, develop, and maintain scalable AI platform features to enable feature teams, while ensuring they are compatible with other services, and APIs
• Implement essential governance features such as metrics tracking, audit logs, security measures and role-based access controls (RBAC), to ensure compliance, transparency and enterprise readiness across AI systems
• Think critically about the interactions between AI models and product components to ensure a cohesive and intuitive user experience
• Quickly fix bugs and solve problems, particularly related to AI performance, model integration, or data pipeline issues, to enhance customer satisfaction
• Participate in code reviews and contribute to improving our AI development processes, ensuring that the AI components are scalable, efficient, and maintainable
• Keep up-to-date with the latest industry trends, particularly in the domains of AI and machine learning, ensuring the platform stays competitive by leveraging cutting-edge AI technologies

Preferred Qualifications

• Have hands-on experience with DevOps methodologies tailored for AI, including CI/CD pipelines for model deployment and MLOps practices
• Have previous experience working with AI automation engines, process automation using AI, or integrating AI with business logic to streamline processes
• Possess an understanding of data privacy regulations (GDPR, HIPAA, etc.) and EU AI Act
• Have experience in developing platform features to enable internal teams
• Knowledge of React is a plus
• Experience with services such as AWS SageMaker, Google AI, or Azure Machine Learning is a plus

Benefits

• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family
• A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days
• Company paid parental leave to care for and focus on your growing family
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication stipend and phone hardware upgrade reimbursement
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best