Senior Applications Administrator

Summary

Join MCG, a leading healthcare organization, as a Senior Applications Administrator and collaborate with cross-functional teams to configure Gainsight CS, aligning with business objectives and enhancing system functionality. You will serve as a subject matter expert, maintain data accuracy, analyze trends, and provide innovative solutions. This role involves supporting end-users, optimizing processes, and engaging with the Gainsight community. You will contribute to customer-centric initiatives and long-term business growth by partnering with leadership and stakeholders to build reports and dashboards. The position requires a bachelor's degree, 5+ years of application administration experience, and 3+ years of Gainsight CS administration experience. MCG offers competitive compensation, remote work, and comprehensive benefits, including health insurance, retirement plans, paid time off, and parental leave.

Requirements

• Bachelor’s degree in computer science, engineering, information systems, or a closely related field, or equivalent professional experience
• Minimum 5 years of experience in application administration or supporting enterprise business applications
• Minimum 3 years of hands-on experience administering Gainsight CS in a customer success or operations environment
• Gainsight NXT Admin Certification – Level 3
• Strong understanding of data architecture concepts and system integration across enterprise platforms
• Proficiency in database maintenance, diagnostics, and data cleansing techniques
• Proven ability to collaborate cross-functionally to gather business requirements and translate them into scalable, effective application configurations

Responsibilities

• Collaborate with cross-functional teams including Customer Success, Product, Sales, and Business Systems to gather requirements, translate business objectives into system capabilities, and ensure platform alignment with strategic goals
• Configure and customize Gainsight CS to support customer success workflows, product analytics, and business strategy, ensuring a scalable and user-friendly system design
• Serve as a subject matter expert in Gainsight CS and Customer Success, applying advanced platform knowledge to develop creative solutions and guide best practices
• Maintain accurate and up-to-date data within the Gainsight platforms
• Proactively evaluate and improve Gainsight CS by exploring new tools, methods, and processes that align with evolving business needs and reflect a mindset of continuous improvement and innovation
• Understand and work on complex issues where analysis of data requires in-depth evaluation, such as identifying trends, usage patterns, and actionable insights
• Partner with Customer Success leadership and stakeholders to maintain customer health metrics and build reports, dashboards, and visualizations that enable data-driven decision-making
• Maintains a mindset of curiosity and continuous learning, actively seeking opportunities to explore new technologies that enhance system effectiveness and customer outcomes
• Partner on or lead end-user enablement efforts and change management initiatives to ensure adoption of new Gainsight features or workflows
• Communicate effectively with non-technical end-users, adapting style to drive understanding, encourage adoption, and align messaging with broader company goals
• Design, implement, and streamline customer success processes within Gainsight CS platforms
• Optimize workflows and automate routine tasks to increase operational efficiency
• Provide ongoing system support and troubleshooting to address user queries and issues
• Actively engage with Gainsight through community forums, user groups, and beta programs to stay current on new features, releases, and best practices
• Share insights and feedback with Gainsight to influence product development and advocate for enhancements aligned with MCG user needs and industry trends
• Collaborate with the Gainsight ecosystem to exchange knowledge, contribute to platform innovation, and elevate the overall user experience at MCG

Preferred Qualifications

Experience with Salesforce CRM administration and integrations

Benefits

• Remote work
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan; flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
• LGBTQ+ Health Services
• Pet insurance
• Bonus Eligible