Headway is hiring a
Senior Associate, Clinical Quality Education in Worldwide

Summary

The Senior Associate will support Clinical Quality Education at Headway by collaborating on educational strategies, expanding quality education, ensuring clinical quality peer feedback, leading or participating in quality initiatives, supporting training and education, and fostering collaboration and communication. The role requires a clinician with 3+ years of experience, a peer leader, a quality guru, an exceptional communicator, curious and empathetic, and an organizer.

Requirements

• You are a clinician: You have 3+ years of experience as a psychiatrist, LCSW, licensed therapist, or a PhD with experience both as a practicing provider as well as operating in a fast-paced, high growth business
• You are a peer leader: You embody a 'company-first' mentality, always ready to assist your peers and collaborate across functions. You're known for leading with resilience through challenges
• You are a quality guru: You have a track record of designing and implementing quality programs in the behavioral health space. Your knowledge of industry best practices is deep, and you're passionate about pushing those practices forward
• You are an exceptional communicator: Your communication skills allow you to deeply understand therapists' needs and translate those insights into impactful implementation. You excel at building rapport and conveying complex ideas succinctly
• You are curious and empathetic: Your genuine interest in therapists' experiences drives you to conduct thorough discovery and build strong, empathetic connections. You approach problem-solving with an open mind and a commitment to understanding others' perspectives
• You are an organizer: You possess innate organizational skills, with a keen eye for creating order and clarity. Your ability to categorize, file, and format information makes learning and operational processes smoother and more intuitive

Responsibilities

• Collaborate on Educational/Mentoring Strategies: work to implement and broaden the scope of support and educational resources for our provider community
• Expand Quality Education: In your first year, focus on developing strategies to automate feedback to clinicians regarding Clinical Quality
• Ensure Clinical Quality Peer Feedback: Implement peer feedback process based on the Quality reviews and analyses of clinical data, documentation, and performance metrics to implement quality improvement strategies and measure the effectiveness of the feedback process
• Lead or participate in quality improvement projects aimed at enhancing patient outcomes, safety, and satisfaction. Develop action plans, implement interventions, and monitor progress to achieve measurable improvements in clinical quality and overall CDI
• Support Training and Education: Provide training and education to clinical staff on quality improvement methodologies, documentation best practices, and regulatory compliance requirements. Foster a culture of accountability, transparency, and continuous learning
• Collaboration and Communication: Collaborate with interdisciplinary teams, including clinician and cross functional stakeholders, to align quality improvement efforts with organizational goals and priorities. Communicate effectively with stakeholders to ensure buy-in and support for quality initiatives

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development