Senior Associate, Fund Administration

Summary

Join Juniper Square's growing Fund Administration Communications & Enablement team as an Enablement Specialist. You will play a key role in driving organizational efficiency and alignment, managing high-impact initiatives, and developing training content for Fund Administration employees. Partner with Product teams to understand new features, particularly AI-driven capabilities, and translate that knowledge into compelling content. Act as the enablement lead for AI-related product initiatives, ensuring adoption by internal teams and end users. Develop and implement content strategies to support AI feature adoption, focusing on ease of use and user confidence. Collaborate cross-functionally to ensure consistent messaging. Continuously gather feedback and use AI-driven analytics to improve content. Maintain a dynamic content repository using AI-enhanced tools. This role is critical in bridging the gap between product innovation and user adoption. The position offers a competitive salary and a variety of benefits.

Requirements

• Bachelor’s degree in Business, Communications, Human Resources, or a related field (or equivalent experience)
• 3+ years of experience in internal communications, employee enablement, or a related field
• Proven ability to manage multiple projects and meet deadlines in a fast-paced environment
• Strong written and verbal communication skills, with the ability to craft compelling messaging for diverse audiences
• Proficiency with communication tools and platforms (e.g., Google Workspace, Slack, Jira, or similar)
• Familiarity with developing training content and managing learning platforms
• Strategic thinker with a strong attention to detail and a problem-solving mindset

Responsibilities

• Partner with the Product teams to understand upcoming features—especially AI-driven capabilities—along with the broader product roadmap and strategic vision
• Act as the enablement lead for AI-related product initiatives, ensuring new technologies are clearly communicated and adopted by internal teams and end users
• Translate complex AI features and technical concepts into accessible, engaging enablement materials tailored to different audiences and use cases
• Leverage AI tools (e.g., content generation, video automation, knowledge bases) to create scalable and personalized enablement assets, including how-to guides, release notes, onboarding materials, videos, and FAQs
• Develop and implement content strategies that support AI feature adoption across customer segments, focusing on ease of use, value realization, and user confidence
• Collaborate cross-functionally with Product, Customer Success, and Fund Administration teams to ensure consistent messaging around AI capabilities and broader product knowledge
• Continuously gather feedback and use AI-driven analytics to iterate on content and improve clarity, relevance, and effectiveness
• Maintain a dynamic content repository, using AI-enhanced tools for content organization, discovery, and lifecycle management

Preferred Qualifications

• Fund Administration experience a plus
• Experience with AI tools a plus
• Experience working with global, remote teams is a plus
• Passion for fostering a culture of transparency, alignment, and continuous learning

Benefits

• Competitive salary and meaningful equity
• Health, dental, and vision care for you and your family
• Flex Time Off in addition to company paid holidays
• Generous paid family leave, medical leave, and bereavement leave policies
• 401k retirement savings plan
• Healthcare FSA and commuter benefits programs
• Freedom to customize your work and technology setup as you see fit
• Professional development stipend
• Monthly work from home wellness stipend while we're all remote
• Mental wellness coverage including live coaching and therapy sessions