Senior Associate, Strategy & Operations

Summary

Join Headway's growing operations team and make a significant impact on the future of mental healthcare. As a Sr. Associate, you will design and build foundational solutions, drive the implementation of scalable products and processes, and collaborate with cross-functional teams to achieve shared goals. This role requires 3-5 years of experience in consulting, operations, or investment banking; experience at a high-growth startup is a plus. You will need to be a self-starter, data-driven, a collaborator, and a systems thinker. The Claim Systems Ops team focuses on backend processes to ensure claims reach payers correctly. Headway offers a competitive compensation package, including base pay, variable compensation, equity, and comprehensive benefits.

Requirements

• 3-5 years of experience in consulting / operations / investment banking or related experience; operations experience at a high-growth startup is a plus
• You are a self-starter
• Master disambiguator/simplifier and constantly pushing toward clarity and execution
• You are highly data-driven
• Can drive complex analyses and translate into key actionable insights, projects and OKRs
• You are a collaborator
• Proactively partners across teams while holding teams accountable for business results
• You are a systems thinker
• Inclined to solve problems with product and automation

Responsibilities

• Design and build foundations for a variety of initiatives within the Operations function, such as piloting new products, processes, and programs
• Drive the build, execution, monitoring & ongoing implementation of scalable products and processes that enable us to deliver on core business challenges
• Lead cross-functional efforts with our product, engineering, payer, and CX teams to drive core ops processes and achieve team OKRs
• Collaborate closely with cross-functional stakeholders across the company to achieve shared goals

Benefits

• Equity compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development