Senior Associate, Wholesale Operations

Summary

Join Caraway, a rapidly growing home goods brand, as a Senior Associate, Wholesale Operations. Reporting to the Wholesale Operations Manager, you will support the operational needs of our expanding wholesale business. Key responsibilities include order management, retailer communication, and troubleshooting. You will collaborate with internal teams and external retail partners to ensure seamless execution and accurate data management. This role is crucial for maintaining operational efficiency and strong relationships with our retail partners. The ideal candidate is highly organized, detail-oriented, and possesses strong communication and problem-solving skills. Caraway offers a fully remote work environment and a comprehensive benefits package.

Requirements

• 3+ years of experience in wholesale operations, supply chain, or a related field, preferably in ecommerce or consumer products
• 1+ years of experience working with 3PL partners
• 1+ years of experience working with retailer compliance and/or routing guides
• Familiarity with order management systems (e.g., Fulfil.io), EDI platforms, and retailer portals
• Strong organizational and problem-solving skills with exceptional attention to detail and accuracy
• Proficiency in Excel, including the ability to work with formulas, pivot tables, and data analysis
• Robust communication and relationship-building skills, with the ability to collaborate across internal teams and external partners
• Comfortable managing multiple priorities in a fast-paced, deadline-driven environment

Responsibilities

• Review and process manual and automatic wholesale orders in Fulfil, ensuring accuracy and compliance with partner requirements
• Monitor stock availability, communicate adjustments or delays to retail partners, and release orders to the 3PL with any special instructions and coordination
• Support the outbound logistics team in our Shopify B2B and Trade order workflows, as needed
• Support timely resolution of order-related issues, including ASN and invoice transmission errors
• Partner with LTL/FTL carrier providers and coordinate pickup of shipments
• Track and report on operational expenses, like fulfillment cost and LTL / FTL shipping cost
• Assist with new item and listing setups, including supporting or completing retailer product templates, gathering product information and partnering with our Retail team on all required needs
• Maintain accurate SKU listings in Fulfil and with third-party EDI providers
• Respond to retailer inquiries about product specifications, availability, pricing, and compliance
• In partnership with our Systems team, assist in resolving inventory feed issues, routing guide discrepancies, and EDI errors to ensure operational accuracy
• Help review and dispute chargebacks and communicate packaging or product changes to retail partners

Preferred Qualifications

• Experience with Shopify B2B and ERP systems
• A proactive, customer-first mindset, with a focus on delivering high-quality results and building trust with partners

Benefits

• Health, dental, and vision offerings for you and your dependents
• Equity for full time employees
• Unlimited PTO
• 11+ paid holidays
• 3 months Parental leave
• Fully Remote Company
• Company-sponsored monthly wellness stipend
• Company-sponsored monthly coworking stipend
• Pre-tax Commuter and FSA/Dependent Care FSA, and HSA options
• 401(k) plan
• High quality home and kitchen product + swag, F&F discounts