Senior Associate-Infrastructure

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Sutherland

📍Remote - India

Summary

Join Sutherland as a NetApp Storage Support Engineer and provide in-depth technical support to customers and field support staff. You will diagnose, troubleshoot, repair, and debug NetApp products, resolving issues related to ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand, and networking. Responsibilities include providing remote technical support, reproducing issues in a lab environment, collaborating with other engineers, creating knowledge base articles, and continuously developing expertise through training and collaboration. A Bachelor's degree in IT or a related field and 2+ years of technical support experience in storage, virtualization, backup, Linux/Windows servers, and networking are required. Strong problem-solving skills, aptitude for learning new technologies, and excellent communication skills are essential.

Requirements

  • Bachelor's Degree in IT, Computer Science, or other related fields
  • 2+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server, Networking
  • Creative problem solving
  • Strong aptitude for learning new technologies
  • Good verbal and written communication and interpersonal skills

Responsibilities

  • Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
  • Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
  • Reproduce issues by re-creating scenarios in a lab environment
  • Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
  • Create new knowledge base articles to share information and best practices for reuse
  • Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks

Preferred Qualifications

  • Skilled in two of following technologies
  • Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking

Remote

DevOps

Senior

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