Senior Backend Engineer

Summary

Join Forethought, a leading AI-native platform for enterprise customer support, as a Backend Engineer. You will play a critical role in designing, building, and deploying AI-powered features impacting user experience. Collaborate with product and design teams to create scalable backend solutions enhancing customer support automation. Scale and optimize the product to handle over 1 billion monthly interactions, ensuring high performance and reliability. Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows. Drive technical excellence by owning projects end-to-end, from architecture to monitoring. The role requires 3+ years of software engineering experience and expertise in Python.

Requirements

• A Bachelor’s or Master’s degree in Computer Science, Statistics, Informatics, Information Systems, or a related field is preferred
• Demonstrated 3+ years of experience in a software engineering role is required
• Expertise in Python is essential with proficiency in one of the mainstream Python frameworks (FastAPI/Django/Flask)
• Proven experience in constructing large-scale distributed systems is necessary
• Ability to craft high quality, well-tested code to address customer requirements

Responsibilities

• Design and build backend services that power Forethought’s core AI features, directly impacting the customer experience across our platform
• Collaborate with product and design teams to translate user needs into scalable backend solutions that enhance customer support automation
• Scale and optimize our product to handle over 1 billion monthly interactions, ensuring high performance, reliability, and efficiency across all customer touchpoints
• Partner with AI/ML engineers to integrate LLM-based capabilities into production workflows, with a focus on reliability, observability, and speed
• Drive technical excellence by owning projects end-to-end—from architecture and implementation to deployment and monitoring

Preferred Qualifications

• Experience with MongoDB, Redis, and Elasticsearch is preferred
• Experience working with generative AI frameworks (e.g., LangChain, RAG pipelines, multi-agent systems) is a plus
• Familiarity with integrating and building applications on top of large language models (e.g., OpenAI, Anthropic, open-source LLMs) is highly valued

Benefits

• The anticipated salary range for this role based on location, and experience will be approximately $130,000 - $210,000 (base)
• This amount does not include bonuses or equity that will also be included in the offer