Starry is hiring a
Senior Billing Collections Associate

Summary

The job is for a Senior Billing Collections Associate at Starry. The role involves overseeing the billing process, managing accounts receivable, and ensuring timely collections. The requirements include a Bachelor's degree in Finance, Accounting, Business Administration or a related field, 3+ years of experience in billing, collections, or accounts receivable, strong knowledge of billing and collections processes, accounting principles, and financial reporting, excellent analytical, problem-solving, and organizational skills, strong communication and interpersonal skills, ability to work independently and collaboratively with internal and external stakeholders, and experience in platforms such as Stripe, Zendesk, Salesforce, NetSuite is a plus. The salary range is $90,000 to $110,000. Benefits include generous employer contribution for health, dental, vision, AD&D, life insurance, access to 401(k) retirement plan, 12 weeks of 100% paid parental leave for all new parents after six months of continuous employment.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration or a related field
• 3+ years of experience in billing, collections, or accounts receivable
• Strong knowledge of billing and collections processes, accounting principles and financial reporting
• Excellent analytical, problem-solving and organization skills
• Strong communication and interpersonal skills
• Ability to work independently and collaboratively with internal and external stakeholders

Responsibilities

• Take ownership of the billing lifecycle; ensuring accurate and timely invoicing, recording and reporting of financial transactions
• Work closely with operations to ensure operational deployment aligns with maximizing revenue
• Monitor aging reports and ensure timely follow up on outstanding balances
• Analyze customer accounts to identify discrepancies and take corrective actions to successfully collect revenue
• Ensure the accuracy and completeness of customer billing information and invoices
• Coordinate with other departments to resolve billing issues promptly
• Implement and maintain billing procedures and guidelines to improve efficiency and accuracy
• Proactively manage and execute collection activities to reduce outstanding receivables
• Develop and maintain relationships with customers to facilitate timely payments by educating them on payment terms, billing procedures and account management to ensure clear communication and understanding
• Negotiate payment plans with customers and ensure adherence to agreed terms
• Ensure compliance with company policies, procedures and regulatory requirements

Preferred Qualifications

Experience in platforms such as Stripe, Zendesk, Salesforce, NetSuite is a plus

Benefits

• Generous employer contribution for you and your dependents on low deductible health plan, dental plan, vision plan, AD&D, and life insurance and access to our 401(k) retirement plan
• 12 weeks of 100% paid parental leave for all new parents after six months of continuous employment