Senior Brand Designer

Summary

Join Gladly, a customer-centered AI customer support platform company, as a Senior Brand Designer. You will be a key member of the marketing department, shaping the visual identity and user experience across multiple channels. Lead design projects, maintain brand consistency, contribute to the design system, and create high-quality design deliverables. Collaborate with cross-functional teams and stay updated on design trends. Work on projects such as creating digital journeys for customers, defining brand presence in new channels, and leading Gladly's multimedia strategy. Gladly offers competitive salaries, stock options, comprehensive benefits, generous paid time off, parental leave, home office stipends, a fully remote work environment, and a commitment to professional growth.

Requirements

• Have 5+ years of experience in graphic design, visual design, or a related field, with a focus on SaaS products
• Expert proficiency in design tools such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Sketch, or similar
• A strong portfolio showcasing your design skills and experience across various digital platforms
• Solid understanding of user-centered design principles and experience with user research and usability testing
• Experience with motion graphics, animation, or UX design
• Excellent communication and collaboration skills with the ability to clearly articulate design decisions and work effectively in a team environment

Responsibilities

• Lead design projects: Conceptualize and execute design solutions across various platforms, including web, mobile, email, and social media
• Develop and maintain brand consistency: Ensure all design assets adhere to our brand guidelines and contribute to a cohesive brand identity
• Contribute to and enhance our design system: Help develop and maintain a comprehensive design system to ensure consistency and efficiency across all design projects
• Create high-quality design deliverables: Produce a wide range of design assets, including website layouts, landing pages, animations, video, marketing collateral, user interfaces, icons, illustrations, and presentations
• Collaborate with cross-functional teams: Work closely with marketing, product, and engineering teams to translate business goals and user needs into compelling visual designs
• Stay up-to-date on design trends: Continuously research and explore new design tools, technologies, and trends in the SaaS industry
• Creating exciting and innovative digital journeys for Gladly’s customers and prospects
• Defining how Gladly’s brand looks and feels in new channels
• Bringing Gladly’s brand to life in in-person events and activations
• Defining and leading Gladly’s multimedia strategy

Benefits

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive