Senior Business Analyst

Summary

Join McFadyen Digital, a leading eCommerce Marketplace solutions advisor and implementer, as a Business Analyst. You will work with various stakeholders to understand client needs, collaborate with architects and technical leads on innovative solutions, and create documentation to translate strategy into reality. This role involves requirements gathering, analysis, and documentation for large-scale projects, working with development and QA teams, and presenting solution alternatives to clients. You will leverage your expertise in eCommerce, business process optimization, and Agile methodologies to drive successful project outcomes. McFadyen offers a fast-paced, collaborative environment with opportunities for growth and innovation within a globally recognized eCommerce leader.

Requirements

• Experience in IT or eBusiness, including experience with e-commerce, web application development, or other eBusiness solutions
• Strong facilitation and communication skills across business and technical audiences
• Familiarity with a broad array of internet technologies and trends
• Understanding of eCommerce internationalization and localization complexities: content in multiple languages, country-specific product availability, and tax & payment processing
• Experience in problem resolution with IT systems and individuals
• Bachelor's degree in business, MIS, Computer Science, or related major
• Proven experience as a Business Analyst
• Experience with an enterprise class eCommerce platform
• 12+ years of global experience as Business Analysts or Product Owner in IT services company or SI
• Excellent English communication skills

Responsibilities

• Gather, analyze, and document eCommerce requirements for large-scale projects and manage the requirements scope
• Independently handle ambiguous situations and develop a practical plan to achieve clarity, defining functional behavior, business rules, and data attributes
• Translate business needs into business and functional requirements, addressing functional gaps and adding details
• Elicit requirements using interviews, document analysis, workshops, storyboards, surveys, site visits, business process analysis, use cases or user stories, scenarios, event lists, competitive product analysis, and task and workflow analysis
• Act as a product owner for development and QA teams, clarify developer and tester doubts, validate the functional solution and test cases, and provide client demos
• Present solution alternatives to clients that meet their business requirements
• Work in a globally distributed team model
• Decompose high-level business and user requirements into functional requirements or user stories
• Represent requirements using alternative views such as visual analysis models (UML diagrams), prototypes, or simulations
• Lead requirements validation activities to confirm that a solution meets customer needs and business objectives
• Lead and facilitate ongoing requirements prioritization
• Establish and implement effective requirements practices, including continuous improvement. Assist with developing the organization’s requirements engineering policies, procedures, and tools
• Assist product management in product planning through requirements development and analysis. Propose new product features and updates
• Conduct research, analysis, and feasibility studies to establish the viability of requirements
• Bring best practices and support to other eCommerce teams related to business knowledge and processes

Preferred Qualifications

• Adobe GraphQL Experience
• Familiarity with Agile development processes where you quickly write effective user stories that can be broken into meaningful tasks by developers
• Familiarity with Jira is desired
• Knowledge of multiple vertical industries such as retail, b2b, CPG, and grocery is a plus

Benefits

• A career with thought leaders who literally wrote the book on Marketplace Best Practices
• A career in the fast-paced world of retail eCommerce, digital marketplaces and platform businesses
• A career with first movers who are deploying new business models and strategies worldwide
• A career in a flat management structure without a rigid hierarchy and bureaucracy
• A career in a culture that rewards creativity and innovation, risk-taking and teamwork