Twilio is hiring a
Senior Business Analyst

Summary

Join the CM Platforms team as our next Sr Business Analyst, in the Quote to Cash. Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Requirements

• 3-5 years of experience with Salesforce.com implementation, including 3-5 years of experience with Salesforce.com implementation (design, configuration, deployment)
• 1+ years experience implementing or developing features on a CPQ & CLM instance such as Conga CPQ & CLM, IronClad, Docusign CLM, or Salesforce CPQ
• 2+ year of experience implementing or managing Apttus, Conga, DocuSign, X-Author, Salesforce CPQ or similar
• Demonstrated ability to understand business needs and translate requirements into Salesforce solutions
• Proven experience in building declarative solutions within the Salesforce platform to create efficient and scalable applications
• Salesforce Admin Certification
• Strong presentation, communication, and facilitation skills
• Experience with quote to cash operations, as a sales person or in operations
• Experience supporting the technical needs of teams such as Sales, Legal, Contract Operations, Finance, and Billing within Salesforce and other third-party tools

Responsibilities

• Collaborate with solution architects and program managers to design and build solutions within Salesforce as well as adjacent technologies
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes
• Communicate regularly with a diverse group of stakeholders with different priorities and levels of technical acumen
• In partnership with the product owner, lead projects end to end to improve the way our Go-To-Market and internal teams leverage Conga CLM (Contract Lifecycle Management), Docusign, Order to Cash and Salesforce
• Work with Platform Managers to design and implement solutions within Conga CPQ/CLM and Salesforce. Your work will include (but not be limited to) advanced workflows and approvals, product and pricing configuration, template administration, and user interface improvements while prioritizing scalability, system health and end user personas/experience
• Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen
• Become a trusted Subject Matter Expert of the QTC space by producing solution documentation and enablement material materials for Twilio’s tools and processes
• Partner with 3rd party vendors to implement new out of the box features and design custom solutions
• Provide ongoing user support for Quote-to-Cash tools, including responding to cases and Slack-channel-based support requests

Benefits

• Generous time-off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program