Senior Client Success Partner Perioperative

Summary

Join Qventus, a healthcare transformation leader, as a Senior Client Success Partner - Periop. Leverage your perioperative expertise to build relationships with hospital leaders, manage projects, and support clients throughout their contracts. You will foster high platform usage, identify new use cases, and advocate for product improvements. This role requires collaboration with internal teams and clients to ensure successful deployments and adoption of Qventus' perioperative solutions. You will navigate complex situations, lead matrixed teams, and influence clients to adopt best practices. The ideal candidate possesses extensive experience in healthcare consulting or client-facing roles within SaaS companies.

Requirements

• 4+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company
• Polished executive presence with the ability to create compelling value narratives that relate to client perspectives with visually appealing slides and robust data stories
• Proven track record of developing and maintaining professional relationships across all levels of a hospital organization, including both facility and system-wide/enterprise settings
• Experience collaborating cross functionally with internal and external stakeholders, comfortable with fast-paced environments and evolving client priorities
• Client or Account Management experience with complex healthcare organizations built on a foundation of strategic problem solving and value-driven efforts
• Ability to understand client business challenges and translate our AI solutions into meaningful operational impact
• Passion for maximizing client value and satisfaction, with a strong sense of ownership and accountability for client outcomes
• Excitement about the potential of AI to transform healthcare and a desire to be part of that change
• Familiarity with EHR systems
• Ability to travel up to 50% nationwide

Responsibilities

• Manage and grow successful partnerships with one or more nationally leading healthcare provider organizations
• Leverage deep functional periop expertise to create and sustain buy-in from core users, executives, and surgeons around workflows and tool adoption
• Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills
• Advocate internally for critical product improvements and collaborate with Product team to implement new solution functionality at live clients
• Partner with the Marketing team to establish standard collateral for client training and engagement
• Manage cross-functional work to meet contractual commitments and maintain positive relationships for expansion or renewal
• Navigate difficult conversations with client executives using clearly presented business cases to effect system-wide change
• Lead complex engagements with matrixed teams (clinical, technical, and operational) on both the client side and within Qventus with minimal supervision

Preferred Qualifications

• Deep understanding of the surgical domain and related hospital operations
• Knowledge of the landscape of acute care patient flow processes and solutions
• Change management experience

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness
• Technology stipends
• Generous employee referral bonus
• Employee stock option awards