Senior Clinical Educator

Summary

Join MCG, a leading healthcare organization, as a Senior Clinical Educator and lead training for large implementation projects. You will develop and execute educational plans, demonstrating strategy and innovation to clients. Mentor other educators, leverage advanced adult learning methodologies, and primarily serve premium and strategic clients. This role involves deep understanding of MCG software solutions and requires expertise in various training methods. You will also collaborate with internal teams and clients to optimize MCG solution usage and advocate for customer needs. The position offers a dynamic role with meaningful impact and world-class benefits.

Requirements

• Associate’s degree in nursing
• Active, current, and unrestricted RN license in a state or territory of the United States
• Three years of experience as an RN in an acute care setting
• Five years’ experience in and advanced knowledge of utilization management, case management, or disease management
• Completing a foundation course in Change Management and an LMS Change Management course
• Ability to travel up to 50%-70% of the time to client sites and MCG-sponsored events
• Active, current, and unrestricted RN license in a state or territory of the United States
• ATD Master Trainer or Certified Technical Trainer Professional (CTT+) or equivalent
• MCG Care Guidelines Specialist certification
• MCG Train the Trainer certification
• MCG Behavioral Health Certification

Responsibilities

• Lead training for large and complex implementation projects by developing and executing educational plans for MCG clients to provide customized clinical and technical training
• Demonstrate strategy and innovation to both internal and external customers
• Act as a mentor and guide other Clinical Educators by possessing advanced knowledge of key MCG solutions and software
• Employ various advanced adult learning and training methodologies to deliver models to meet the unique needs of each client and all learners
• Support the education of Strategic clients working in partnership with lead or primary clinical educators
• Possess a deep and advanced understanding of MCG Health's software solutions, guidelines, and products to support Basic, Standard, and Premium clients by demonstrating proficiency in the following: Advanced proficiency in MCG solutions/software (ISC, GRG, RFC, AC or HC)
• The core MCG Software systems (ICM and CWQI)
• Advanced proficiency in two or more automated solutions (IEF, IAD, AA
• Participate in the Customer Success new educator orientation program as a mentor
• Serve as the primary Train-the-Trainer educator, delivering MCG training to all levels and roles of users
• Serve as a primary Interrater Reliability (IRR) case study reviewer, providing clinical input on IRR case studies and the IRR document development and review process
• Possess expert knowledge of key software or content features, demonstrating the ability to serve as a subject matter expert (SME)
• Train and mentor others to increase the Clinical Education team’s knowledge base
• Serve as a clinical and educational consultant for MCG’s internal strategic alliance team, functioning as a subject matter expert on key partner software applications (i.e.: Epic, Allscripts, Cerner, etc.)
• Serve as a team expert offering support to the clinical inquiry process
• Serve as a team expert in web-based training
• Provide feedback and/or serve as a resource to product owners on the usability of product or product features
• Assess the client's current operations and recommend workflows that support effective and maximized use of MCG solutions
• Update, revise, and manage training programs, materials, and documentation such as user guides, reference materials, and FAQs for comprehensive training support
• Act as a mentor and reviewer to Clinical Educators on Basic and Standard clients, general management of clients, feedback on presentation/training, escholar webinars, client calls, developing an education plan or other duties
• Partner with Premium and Strategic clients, Care Strategy, Account Management, and the Implementation team to develop customized education plans
• Lead clients in the learning process through the collaborative development of annual or ongoing education plans
• Involvement in cross-departmental projects representing clinical education
• Tailor training programs to meet the unique needs and workflows of healthcare facilities and professionals, ensuring they can effectively integrate MCG Health's solutions into their practice
• Ability to incorporate advanced education techniques and pivot seamlessly based on the client’s needs
• Analyze client data available through MCG to formulate customized education plans
• Assess clients to identify opportunities for expanded use of licensed MCG solutions
• Lead discussions with clients to assess current operations and recommend workflows that support effective and maximized use of MCG solutions
• Serve as an advocate for MCG Health's customers, conveying their needs and concerns to the product development team and assisting in prioritizing feature requests
• Conduct training sessions, webinars, workshops, and educational events for healthcare organizations and individuals. This includes both on-site and virtual training
• Design training curricula tailored to different healthcare roles, such as physicians, nurses, case managers, and/or utilization review specialists
• Author written training proposals and training summaries to define the scope and outcome of training
• Communicate complex clinical concepts and software functionality to healthcare professionals with varying levels of expertise on products and solutions
• Stay current with clinical research, industry developments, and healthcare best practices to enhance the quality of training content
• Proactively Identify potential risks to successful solution implementations and collaborate proactively with other MCG teams to improve success
• Monitor team and individual dashboards to achieve adherence to departmental metrics
• Support a culture that reflects all virtues of the Ideal Team Player
• Support the MCG culture which values collaboration and support, empowerment, ownership, excellence, and passion

Preferred Qualifications

• At least four years’ experience in healthcare-related training or education
• Experience in health plan operations
• Advanced proficiency in Microsoft Word, Excel, PowerPoint, Teams, Webex, and Zoom
• Active and current Case Management Certification

Benefits

• Remote work
• Medical, dental, vision, life, and disability insurance
• 401K retirement plan; flexible spending and health savings account
• 15 days of paid time off + additional front-loaded personal days
• 14 company-recognized holidays + paid volunteer days
• Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
• LGBTQ+ Health Services
• Pet insurance
• Bonus Eligible