Senior Clinical Manager

Summary

Join Spring Health as a Senior Clinical Manager and lead a high-performing team of clinicians, delivering exceptional workplace mental health services. You will build strong relationships with stakeholders, leverage data insights, and serve as a clinical subject matter expert. Responsibilities include managing large-scale clinical programs, monitoring service quality, addressing escalations, and overseeing SOP development. Success in this role is measured by high customer satisfaction, team performance, and employee engagement. The position requires 5+ years of EAP experience, 3+ years of leadership experience, and a proven track record of strategic program delivery. An active independent license (LCSW, LMFT, PsyD, LCPC, etc.) is also required.

Requirements

• 5+ years experience in EAP
• 3+ years leadership experience
• Proven track record of building and delivering strategic programs, and evolving those programs over time with minimal direction
• Excitement about working in a rapidly changing organization
• High sense of urgency and results focus combined with a service orientation
• Quick and effective communication across async channels (Slack, email, etc.) and in-person interactions
• Naturally relentless in breaking barriers to get things done with speed and quality
• Outstanding ability to read the tone and sentiment of our culture and adapt accordingly
• Ability to speak and write in a way that is concise, commanding, and inspiring
• Training and experience in evidence-based modalities of care, including short-term, solution-focused therapy
• Active independent license (ex. LCSW, LMFT, PsyD, LCPC, etc)
• Willingness to travel up to 5%

Responsibilities

• Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong SpringWorks customer dedicated program health
• Develop strong relationships with customer success partners and other internal stakeholders
• Demonstrate strong data fluency and use insights to drive strategic impact and results
• Serve as a clinical SME, collaborating with leadership and implementation teams to customize and optimize customer programs and processes
• Lead and manage large scale clinical programs
• Monitor quality of service delivery for dedicated clinical services
• Address escalations and concerns in partnership with leadership and stakeholders
• Identify and facilitate clinician training to support high quality service delivery
• Oversee SOP development, review, and approval
• Communicate strategic updates to leadership and contributors as needed
• Foster a connected community of clinical managers and front line clinicians and encourage best practice sharing
• Contribute to clinical policies, productivity benchmarks, and operational models
• Identify and support process improvement initiatives
• Other duties as assigned

Benefits

The target pay range for this position is $110,000-$142,500 annually