Senior Cloud Operations Engineer

Summary

Join NICE and be part of a team that challenges its limits and strives for excellence in delivering customer experiences, fighting financial crime, and ensuring public safety. As a Cloud Engineer, you will deploy, maintain, and support state-of-the-art cloud-deployed solutions for digital evidence management. You will work with product teams to introduce new products/versions, champion supportability, and take on the responsibility of SecOps Team Lead.

Requirements

• Experience in supporting web-based software provided as a service
• Experience with scripting in Linqpad, Powershell or similar
• Experience administering databases (Microsoft SQL) and basic querying
• Knowledge of Windows server and client technology
• Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
• Efficient, effective, and respectful communication skills both with customers and within internal departments
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem and then provide help to solve it
• Methodical troubleshooting, technical skill, and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Multi-tasking and time-management to prioritize and switch between varied tasks
• Focused and calm under pressure
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Be able to obtain security clearances (CJIS)

Responsibilities

• Provisioning, deploying, monitoring, patching, and upgrading enterprise cloud software
• Working closely with the development team to ensure the successful deployment of software packages
• Support of production systems and replication of customer issues on test systems to diagnose and repair without jeopardizing customer data or operations
• Defining and implementing regular maintenance and health monitoring procedures
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or R&D
• Take into account technical and commercial relationships with end-users, partners, and service providers
• Gradually take over the responsibility of SecOps Team Lead
• Participate in a 24-7 Out of Hours call out rotation
• Cost Management of solution and services

Preferred Qualifications

• Experience of Programming (e.g. C#)
• Scripting experience in Linqpad, Powershell or similar
• Experience with Azure (AZ900 and AZ104 certifications)
• Experience with Postman or Fiddler
• Understanding of .Net applications
• Knowledge of Linux Operating System
• Experience with ServiceNow (SNOW) ticketing system

Benefits

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week