Senior Compliance Manager/Director

Summary

Join ServiceNow as a Senior Compliance Manager/Director, Public Sector Legal & Compliance and help build a scalable compliance program for our growing global public sector business. This strategic role involves planning and designing projects, managing their execution, developing public sector guidance and training, identifying process improvement opportunities, leveraging data and AI, and collaborating with cross-functional teams. You will also monitor program progress, prepare status reports, and explore compliance use cases for the NOW platform. This position reports to the SVP, Public Sector Legal and offers a competitive salary and benefits package.

Requirements

• MBA or equivalent
• 12+ years of experience with U.S. federal, state and local government contracts
• Strong knowledge of public sector-specific ethics and compliance regulations in the U.S
• Significant experience executing compliance program initiatives, ideally involving public sector compliance topics
• Demonstrated project management skills
• Excellent relationship-building and interpersonal skills
• Strong strategic thinking skills
• Excellent written and spoken communication and presentation skills
• Ability to work with a high degree of independence

Responsibilities

• Work with the SVP, Public Sector Legal, and team attorneys to plan and design the projects that will help the team achieve its goals
• Drive and manage program-critical projects to successful completion, collaborating with stakeholders in Legal and throughout the business
• Help develop public sector-specific guidance, training and enablement; draft SOPs and other critical program documents
• Identify opportunities to streamline and automate existing processes
• Drive improvements to our ability to gather and leverage compliance-related data
• Identify and explore opportunities to use AI to accelerate program progress
• Partner with the Legal Operations team to explore and pursue public sector compliance use cases for the NOW platform
• Monitor and track program progress and performance, proactively identifying issues and obstacles
• Help prepare and present program status reports to stakeholders, providing clear and concise information on progress and performance

Preferred Qualifications

Experience in the Software-as-a-Service segment preferred

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs