Senior Conduct Manager

Summary

Join Visa, a global leader in payments technology, as a Conduct Risk Manager. This UK-based remote role involves managing and enhancing the global conduct risk framework, developing and executing control testing programs, and reporting to various stakeholders. You will act as a subject matter expert, mentor junior team members, and provide training. The position requires experience in financial services, conduct risk, and control environments, along with strong communication and organizational skills. Visa offers a purpose-driven work environment and is an equal opportunity employer.

Requirements

• A background within financial services with an understanding of conduct risk regimes, drivers, controls and regulatory expectations
• Strong attention to detail and excellent organisational skills
• Experience of identifying risks (ideally conduct risk) in the retail banking or payments sector and developing related controls
• A strong understanding of what constitutes an effective control environment in general (including testing and remediation approaches)
• Good understanding of control design assessment and effectiveness testing techniques and practices
• A hands-on and independent approach
• Excellent communication skills, both written and verbal
• Excellent team-working skills, ability to manage own workload
• Experience acting as a line manager for team members (incl. holiday approvals, ongoing feedback, performance management)

Responsibilities

• Manage and proactively enhance our global conduct risk framework. This will include developing and maintaining a combination of controls, training, risk assessment, policies, procedures and management information
• Develop and manage our programme of conduct control testing covering all regulated entities globally
• Prepare and deliver conduct risk management information to relevant audiences (peers, compliance leadership, executive committee, board of directors) highlighting key initiatives, regulatory trends and areas of concern
• Act as an internal subject matter expert on conduct risk
• Share knowledge on internal trends and wider industry developments within the compliance department
• Manage and provide mentorship to junior team members within the 2LOD compliance function
• Provide training to other teams within Compliance on existing and emerging conduct risk topics
• Build a network within our product and client-facing teams to enable you to remain up-to-date on changes in the wider business (products, jurisdictions etc.). Act proactively to assess how these may impact the conduct risk framework
• Work with client-facing teams to ensure required changes are implemented in practice
• Provide constructive and clear feedback to team members’ queries on conduct matters

Benefits

This is a UK remote position