Senior Configuration/Release Engineer

Summary

Join ServiceNow as a Build and Release Engineer and be part of a team building the next generation build and release platform. Develop, scale, automate, and improve the infrastructure, software, processes, and services supporting enterprise software development, quality engineering, and production releases. Responsibilities include developing the next generation build and release platform, supporting and maintaining source code management and build tools, provisioning and managing virtual servers in AWS, working with Kubernetes, automating provisioning with Chef, and troubleshooting and problem-solving. The ideal candidate will have 3-5 years of hands-on experience with automation, build & deployment processes, and configuration management, along with strong Linux and networking skills. A passion for automation, continuous improvement, and DevOps culture is essential. This role offers the opportunity to contribute to a fast-growing development organization and make a significant impact on the company's technology infrastructure.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 3-5 years hands on experience with automation, build & deployment processes, and configuration management
• Strong Linux and networking skills
• Proficiency in one or more scripting languages
• Experience in source code management and branching
• Understanding of automated build and release systems
• Passion for automation, continuous improvement, and DevOps culture
• Clear communication skills, both in person and online
• Security and compliance minded
• Fluency in the software development lifecycle
• A strong commitment to customer service

Responsibilities

• Develop the next generation of the Build and Release platform for a fast-growing development organization
• Support and maintain source code management and build tools (Git/GitHub/Jenkins/Maven/Nexus)
• Provision, monitor, and manage virtual servers in AWS to scale the Build and Release Platform
• Work with Kubernetes on deploying Jenkins and other application servers in AWS
• Automate provisioning with Chef
• Tool adoption and integration
• Troubleshooting, problem solving, root cause analysis, and documentation
• Support and improve the build pipeline
• Branching and code repository administration
• Developing productivity tools & plugins
• Automate anything you can get your hands on

Preferred Qualifications

• Experience in developing automation in large enterprise scale development environments
• Inter-team training and knowledge sharing
• Ability to tune and scale Linux systems
• Experience managing, debugging, and improving build systems
• Experience with agile methodologies
• Fluency in several of the following technologies: Git / GitHub
• Maven / Nexus
• Ruby / Perl / Shell Scripting
• Jenkins
• Amazon Web Services
• Chef
• Linux (CentOS/Fedora/RedHat)
• Kubernetes / Docker