Senior Customer Advocacy Manager

Summary

Join Culture Amp as a Senior Customer Advocacy Manager (Contract) and play a pivotal role in amplifying customer voices and driving key advocacy programs. Reporting to the Director of Customer Marketing, you will manage a Customer Advisory Board, implement a new advocacy tool, produce compelling customer story assets, collaborate on marketing campaigns, and support ongoing advocacy efforts. This 7-month, fixed-term contract can be performed remotely within the United States. The role requires proven expertise in data tools, exceptional project management skills, a customer-centric mindset, and experience with customer advisory boards or similar initiatives in a SaaS environment. Culture Amp offers a competitive compensation package including base salary, equity, and benefits such as employee share options, wellbeing programs, and parental leave.

Requirements

• Proven expertise in using data tools (e.g., Salesforce, Vitally, Looker, or advocacy platforms) to identify and engage advocates
• Exceptional project management skills, capable of juggling high-visibility projects across multiple teams
• A customer-centric mindset and the ability to build relationships with executive-level stakeholders
• Experience leading or contributing to customer advisory boards, reference management programs, or similar initiatives within a SaaS environment
• A creative passion for uncovering customer success stories and amplifying them through innovative channels

Responsibilities

• Advance our Customer Advisory Board: Manage a newly formed Customer Advisory Board and establish a clear roadmap for future board vision
• Implement a new advocacy tool: Lead the rollout of our customer advocacy platform, achieving widespread adoption while driving growth within our advocacy community
• Produce compelling content: Partner with the brand marketing team to create compelling customer story assets for our key 2025 brand campaigns
• Collaborate on marketing campaigns: Work with demand generation and product marketing teams to integrate customer success stories into high-impact H2 campaigns
• Support ongoing advocacy efforts: Partner with the customer marketing team to maintain business-as-usual advocacy activities, reference management responsibilities, and contribute to core marketing projects

Benefits

• Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success
• Programs, coaching, and budgets to help you thrive personally and professionally
• Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people
• Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay - you can spend it however you like to help improve your experience and life outside work
• Team budgets dedicated to team building activities and connection
• Intentional quarterly wellbeing pauses: A quarterly company-wide shutdown day in each region to to collectively pause, reset and focus on restoration and rest, without having to tap into individual vacation time
• Extended year-end breaks: An extended refresh period at the end of year
• Excellent parental leave and in work support program available from day 1 of joining Culture Amp
• 5 Social Impact Days a year to make a positive impact on the community outside of work
• MacBooks for you to do your best & a work from home office budget to spend on setting up your home office
• Medical insurance coverage for you and your family (Available for US & UK only)