Senior Customer Engineer Manager

Summary

Join Wellhub, a corporate wellness platform, as a Customer Engineer Sr Manager and contribute to our global growth. This role involves providing technical support throughout the client journey, from pre-sale requirements gathering to post-deployment relationship management. You will collaborate with sales, client success, and internal teams to accelerate sales and ensure client satisfaction. The position requires strong technical skills, experience in technical sales, and excellent communication abilities. Wellhub offers a comprehensive benefits package, including flexible work options, paid time off, parental leave, and various wellness programs.

Requirements

• 5 years of proven experience as a technical sales professional
• Knowledge of and experience with SAML, OAuth, and JWT Single Sign-On implementations
• Knowledge of and experience with SFTP and file transformation
• Knowledge of and experience with key information security concepts, requirements, certifications, and due diligence processes
• Experience with APIs and integration implementations for a SaaS platform
• Basic understanding of major enterprise business systems platforms and technologies, for example, Payroll Systems, HR systems, etc
• Strong communication (written and verbal) skills, and interpersonal skills to be able to present and engage with clients, especially in implementation, test, and debug situations
• Demonstrated flexibility and willingness to do what it takes to get the job done
• Drive and desire to learn and grow both technical and business skill sets
• Thorough understanding of integration concepts, methodologies, and technologies
• Proven ability to leverage analytical and problem-solving skills in a very fast-paced environment
• Passion for exceptional documentation including diagrams, standards, etc

Responsibilities

• Work with clients and their technology teams to define how to quickly integrate Wellhub with the client's processes and systems to ensure a fast-paced sales cycle and post-sale customer satisfaction
• Act as a first point of contact to handle client information security due diligence reviews
• Drive platform and process enhancements by providing new requirements and innovative designs for new functions, simplified processes, fun user experiences, metrics and reporting, etc. to Product Management and Development based on direct client interactions and input
• Participate and conduct meetings with stakeholders to align with the Wellhub platform capabilities and project releases, participate in system development, user acceptance testing, and end-user training
• Use and recommend best practices for problem resolution, customer relationship management, etc
• Serve as the primary point of contact for the client's Technology team
• Identify and resolve issues related to integration, implementation, and activation of the Wellhub platform
• Assess the client's technical needs and capabilities during implementations
• Provide implementation scheduling, resolutions to technical issues, and general advice as a technical consultant
• Provide highly responsive customer service and maintain a high level of client satisfaction
• Correspond and fulfill all commitments for internal and external customers
• Engineer, record, and document solutions to common and difficult integration problems
• Learn, implement and teach best practices for implementation and configuration of the Wellhub platform
• Contribute to product documentation and training materials to ensure content accuracy and supportability of the Wellhub platform
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Preferred Qualifications

Languages: English and Spanish is a plus

Benefits

• Health, dental, vision, and life insurance
• At Wellhub, flexibility fosters a happier, healthier, and more productive work environment for everyone. As a Flexible First company, we offer two work model options: flexible hybrid and full remote, and make the office a place for collaboration, community, and team building. The model for this role can be discussed with your recruiter and hiring manager. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home
• Wellhubbers and their leaders can make the best decisions for their scope. This includes flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• We believe in our mission and encourage our employees and their families to take care of their wellbeing too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• It’s important to take time away from work to recharge. Employees receive a minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
• Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family. We offer 100% paid parental leave to all new parents and extended maternity leave
• Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development
• An exciting and supportive atmosphere with ambitious people from around the world! You’ll partner with global colleagues and share in the success of a high-growth technology company disrupting the health and wellness space. Our value-based culture of trust, flexibility, and integrity makes this possible every day. Find more info on our careers page!
• In New York, California, Colorado, Massachusetts, and Washington, the annual base salary range for this role is $ 127.357 - $ 143.277 . The base salary range for other locations may vary. Actual base salary will be dependent on geographic location, relevant experience, skills, qualifications and/or other j ob-related factors. In addition to base salary, this role may also be eligible to participate in either our annual bonus plan or a sales incentive plan, and our performance-based stock option program