Senior Customer Experience Engineer-React Native

Summary

Join Ditto, a fast-growing startup, as a Senior Customer Experience Engineer! You will empower developers by guiding them through the Ditto platform, delivering quality solutions, ensuring successful deployments, and driving innovation. This role involves working directly with Fortune 500 clients, collaborating with cross-functional teams, and occasional travel. You'll need 5+ years of experience in a relevant role, expertise in mobile development (Swift, Kotlin, React Native, etc.), and excellent communication skills. Ditto offers competitive salaries, stock options, comprehensive benefits, and a flexible vacation policy.

Requirements

• A genuine passion for helping others succeed with technology
• 5+ years of experience as a customer success engineer, solutions engineer, software engineering consultant, or similar
• Specialism in one or more of: Swift, Kotlin, React Native, JavaScript, C#/.NET, Rust
• Excellent written and verbal communication skills in English, enabling you to effectively engage with a diverse range of developers and technical teams
• Broad familiarity with mobile software and hardware providers
• Working onsite with customers, flexibility for occasional travel is required
• High level of proficiency in driving complex technical issues to resolution - e.g. the ability to analyse stack traces or identify novel ways of recreating and isolating issues
• Bachelor’s degree or equivalent

Responsibilities

• Empower Developers - Be the expert on best practices for developing mobile applications using Ditto at scale. Guide enterprise developers through their Ditto journey through solution design, demonstration of best practices. Deliver this expertise through various forms including code examples, conducting both virtual and in-person workshops and creating engaging demonstrations and how-to materials
• Deliver Quality Solutions - Be the trusted advisor to the customer throughout their implementation and successful production deployment. Work alongside their developers providing guidance and input to their Ditto code base
• Ensure Success - Work alongside our Technical Support team to help navigate complex technical issues in both functionality and performance. Help overcome hurdles and accelerate the customer’s journey into production and ongoing smooth operation
• Drive Innovation and Adoption - Develop new use cases on Ditto and drive adoption of the Ditto platform. Collaborate with teams across backend, frontend, DevOps, design, product, sales, and marketing to create a first-class experience for developers

Preferred Qualifications

Experience contributing to open-source projects

Benefits

• Competitive salaries
• Stock options
• Medical, dental, vision, life, and disability coverage
• Flexible spending account (FSA)
• Flexible vacation policy
• 401(k) plan