Senior Customer Onboarding Consultant

Summary

Join Voxie, a leading conversational texting platform, as a Senior Customer Onboarding Consultant - Franchise. You will work with major clients to implement Voxie's SMS platform, leveraging your project management expertise and customer experience knowledge. This role involves managing end-to-end implementation, understanding client needs, defining workflows, maintaining customer records, and collaborating across departments. You will build strong client relationships, drive solution adoption, and contribute to process improvement. The ideal candidate possesses extensive experience in consultative onboarding, marketing technology, and project management within a fast-paced environment. A competitive salary is offered.

Requirements

• 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
• 2+ years experience in marketing technology, SMS for consumer communications, and/or email/digital marketing to act as a partner and enable customers to scale and grow with Voxie
• Proven ability to build and improve customer journeys/processes from the ground up
• Demonstrated project management experience, deploying multiple projects simultaneously in a fast-paced environment
• Stellar communication, presentation, and relationship-building skills and experience working with Marketing and IT executive leadership
• Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Responsibilities

• Proactively manage the implementation process from end-to-end to achieve customers'/Voxie’s target timelines and success criteria
• Deeply understand our clients customer journey, use cases/pain points and align them to Voxie’s solutions
• Define, document, and communicate customer workflows, including SMS copy/cadence, compliance best practices, integration requirements, Voxie technical workflows and more
• Maintain customer records by updating account information, meeting notes, and task status using project management tools and methodologies
• Communicate technical requirements and timelines to various internal/external departments and with multiple third-party vendors to ensure project progress
• Partner with our data team to ensure client ROI and satisfaction
• Build strong relationships with key customer stakeholders to effectively drive adoption of solutions and identify opportunities for future expansion
• Partner with Sales, Engineering, Customer Success, and Support to ensure seamless hand-offs
• Collaborate internally with key stakeholders to improve product offerings, troubleshoot customer issues, and provide feedback on product enhancements
• Play a key role in the development and documentation of processes and best practices

Preferred Qualifications

Prior experience at an early-stage SaaS company

Benefits

Estimated Salary Range: $90,000 - $125,000 based on experience