Senior Customer Onboarding Manager

Summary

Join Deel as a Client Onboarding Manager and become the primary point of contact for our clients, both internally and externally. You will be responsible for onboarding clients, establishing long-term relationships, and serving as a trusted advisor. This role requires strategic guidance on operational and product-related issues, advocating for clients within Deel, and facilitating timely onboarding through project management. You will also identify and implement process improvements and product automation to optimize customer onboarding workflows. This dynamic position demands a customer-obsessed individual with strong project management skills and experience in B2B SaaS customer onboarding or success.

Requirements

• At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product
• Focused, action-oriented, and always anticipating next steps: a natural project manager
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients
• Enjoy teaching others, be it a customer or a colleague
• Customer-obsessed and have significant experience building customer relationships
• Team player, and enjoy working on a diverse team
• Driven, think on your feet, and thrive in a fast-paced, challenging environment
• Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• Are curious by nature and interested in making an impact

Responsibilities

• Help customers from low and medium-touch journeys through onboarding and offboarding
• Help your teammates with escalations and day-to-day questions on processes and Deel products
• Take additional responsibilities to drive more complex projects, and drive process and product improvements to impact wider teams
• Set up customers to success in timely manner through becoming expert in Deel products
• Problem solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggest and implement ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects

Preferred Qualifications

Pacific Time Zone preferred

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available