Senior Customer Reliability Engineer

Summary

Join Replicated's Customer Reliability Engineering (CRE) team as a CRE and provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products. You will work proactively with customers to ensure successful application deployment, management, and scaling, providing guidance and training. Collaborate with Engineering to share customer feedback and contribute to product improvements. This role prioritizes exceptional support and customer success, working closely with Sales and Product Engineers. Continuous learning is encouraged through courses, certifications, and other learning opportunities. The role requires experience with Linux system administration, Kubernetes, and Helm, as well as strong communication and problem-solving skills. The position is fully remote, with some on-call support.

Requirements

• Experience with Linux system administration. You have the knowledge and ability to troubleshoot complex system and network issues, at an advanced level, as well as clearly explain the findings to customers
• Experience with Kubernetes and Helm. You have the knowledge and ability to diagnose complex issues with Kubernetes on bare metal, develop and troubleshoot advanced Helm charts, and guide customers in designing scalable deployment strategies
• Exceptional technical and non-technical communication and interpersonal skills. You must be able to clearly explain complex technical concepts to both technical and non-technical audiences in English
• Strong problem-solving skills, the ability to think critically, and act quickly under pressure
• A customer-centric mindset and a genuine desire to help others succeed
• Experience working remotely with teams across various time zones

Responsibilities

• Provide expert support to customers, resolving issues related to Kubernetes, Linux, and Replicated products. This includes troubleshooting failures, identifying root causes, and implementing solutions. Every day will present new and unique challenges
• Enable Customer Success: Work proactively with customers to ensure they are successfully deploying, managing, and scaling their applications using Replicated. This includes providing guidance, best practices, training, and assisting with onboarding new applications
• Collaborate with Engineering: Proactively work closely with CREs and product engineers to share customer feedback, identify product improvements, and contribute to the overall Replicated product roadmap. While this role doesn't require implementing code changes on day one, you'll be a key contributor in identifying areas for improvement, and the team regularly makes code contributions to enhance our products and tools. As you grow within the team, you'll have opportunities to develop your coding skills and contribute directly to these improvements
• Continuous Learning: Invest in your personal and professional growth. Replicated is committed to supporting your development through courses, certifications, and other learning opportunities

Preferred Qualifications

• Experience with CNCF tools
• Familiarity with Go and the ability to debug Go programs
• Customer facing experience

Benefits

• Health/Dental/Vision
• Life/AD&D
• LTD/STD
• FSA
• 401K
• Stock options
• Partner perk programs
• Generous time off, we expect you to take a minimum of 3 weeks of per year
• Laptop+accessories you need to get set up
• Generous home office set up allowance or co-working space allowance - up to $10,000 per year!
• Curiosity Budget to help you keep learning and growing!