Senior Customer Success Architect

Summary

Join Amplitude as a Senior Customer Success Architect based in the central region (CST)! In this role, you will serve as a trusted technical advisor to our customers, providing strategic consultation on data management and product analytics. You will leverage your expertise in Amplitude products and digital optimization systems to guide customers in integrating Amplitude into their workflows. Responsibilities include collaborating with cross-functional teams, gathering customer insights, and optimizing business processes. The ideal candidate possesses strong technical skills, excellent communication abilities, and a problem-solving mindset. This position requires at least 5 years of customer-facing technical experience with enterprise accounts and proficiency in programming languages. Amplitude offers a comprehensive benefits package, including excellent health insurance, flexible time off, generous stipends, parental leave, and mental health and wellness benefits.

Requirements

• At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts
• Competent in programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)

Responsibilities

• Serve as a trusted technical advisor for our customers
• Possess a mastery of Amplitude products in order to provide strategic consultation in taxonomy design, instrumentation and data governance
• Be an expert in the Digital Optimization System in order to successfully guide our customers as they integrate Amplitude into additional data flows and business processes, thereby making Amplitude an integral business partner
• Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
• Collaborate cross-functionally with teams like Amplitude's Product, Engineering, Platform Support and Customer Success Manager to streamline internal processes and improve data management experience for our customers

Preferred Qualifications

• Prior experience working with SaaS solutions in the following domains is preferred: product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or any of our integration partners
• Execution and customer service oriented skills, able to effectively prioritize and complete customer deliverables on-time and drive outcomes
• Excellent verbal and written social, presentation, and interpersonal skills, with the ability to effectively explain complex technical concepts to stakeholders with an array of experience levels and technical competencies
• Problem-solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

Benefits

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,Vision on select plans
• Flexible time off, ​p​aid holidays, and more
• Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
• Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
• Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
• Employee Stock Purchase Program​ (ESPP)