Senior Customer Success Engineer

Summary

Join Solo.io as a Senior Customer Success Engineer and help companies effectively utilize our API and Service Mesh Management Platform. You will build strong relationships with customers, guiding them through product adoption and scaling. This role involves troubleshooting complex issues, collaborating with internal teams, and contributing to Solo.io projects. You will proactively monitor customer needs, ensuring their success and growth with our products. The ideal candidate possesses extensive experience with Kubernetes, API gateways, and cloud-native applications, along with strong communication and problem-solving skills. This position offers the opportunity to work remotely and be part of a dynamic, collaborative team.

Requirements

• 2+ years debugging, networking, cloud tooling and system administration experience
• 3+ years of hands-on experience with Kubernetes, API gateways, Istio, and cloud-native applications
• Working knowledge of Go, Java, Node.js or related, modern programming language
• Strong ability to dig into code to troubleshoot
• Ability to manage stressful situations with calm professionalism, empathy, and compassion
• Demonstrated strong written and verbal communication skills
• Must be self motivated and have the ability to work well remotely

Responsibilities

• Provide daily guidance to existing customers, proactively monitoring and responding to customer inquiries and issues on a regular basis
• Develop strong relationships with customers, sales, engineering and product teams
• Proactively guide customers through their architectural and product setup and decisions
• Troubleshoot and solve complex situations collaborating with Developers and Field Engineers
• Contribute to Solo.io projects by submitting issues, pull requests, and documentation
• Stay current with fast-moving additions to Solo.io products and related technologies to retain domain expertise and credibility
• Manage stressful situations with calm professionalism, empathy, and compassion to develop good working relationships with clients, sales, engineering, and product teams
• Actively engage with the Solo.io community and related open source projects to foster adoption and grow external contributions

Preferred Qualifications

Familiarity with technologies like Envoy and GraphQL is a plus