Senior Customer Success Manager

Summary

Join Crunchbase as a Senior Customer Success Manager and ensure client success and satisfaction. Lead onboarding and implementation, guiding customers to realize product value. Manage renewals, identify upsell opportunities, and foster strong client relationships. Leverage AI tools and data insights to enhance customer experiences and drive scalable success strategies. Contribute to revenue growth while partnering with product and engineering teams. Monitor key metrics and optimize performance using AI-enhanced dashboards and customer health analytics.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or a related discipline preferred
• 4+ years of successful Customer Success experience in data/software as a service
• Negotiation experience for upsell and renewals
• Proficiency in Salesforce and Google Office Suite or related software

Responsibilities

• Lead customer onboarding and implementation using AI tools to deliver a smooth, personalized start and proactively address challenges
• Drive adoption and engagement by crafting data-driven strategies that increase product usage and improve the customer experience
• Manage a portfolio of high-touch accounts, ensuring renewals, identifying upsell opportunities, and using predictive analytics to spot risks
• Partner with product and engineering to share insights from customer feedback and help shape the roadmap based on real user needs
• Streamline and scale success operations through automation and systematized processes that support rapid growth
• Monitor key metrics and optimize performance with AI-enhanced dashboards and customer health analytics to guide strategic decisions

Preferred Qualifications

Experience in SaaS or startup environments is a plus

Benefits

• Competitive salary and equity in the form of stock options
• Remote first policy
• Generous Reimbursement policy for learning and development activities
• Monthly Wellness stipend
• 14 weeks of fully-paid time off for various life situations (like welcoming a new born or caring for family)
• Flexible Paid Time Off (PTO)
• 22 Holidays in 2025
• Volunteering Paid Time Off
• Incredible medical, vision and dental benefits for employees and their families (including PPO, HDHP, and INO plans)
• 401(k) and Roth plans, and free annual financial adviser check-in
• Monthly internet stipend
• Work from home allowance to purchase furniture for your work from home space
• Matching charity contributions for our Townhall awards