ElevenLabs is hiring a
Senior Customer Success Manager

Summary

The job is for a Senior Customer Success Manager at ElevenLabs, a fast-growing AI voice technology startup. The role involves creating a customer success playbook, building relationships with enterprise clients, onboarding them, measuring and improving customer satisfaction, monitoring usage, and owning customer success KPIs. The company offers remote work and flexible hours.

Requirements

• 3-7 years of previous experience in Customer Success in a SaaS, fast-paced organisation
• A strong scalability and customer excellence mindset
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
• Excellent problem-solving and analytical skills to address customer needs and concerns
• A hybrid of customer & product-driven mentality that prioritises client satisfaction & scale

Responsibilities

• Create ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
• Build and maintain strong relationships with our enterprise clients to drive their success
• Play a key role in onboarding enterprise clients and defining the best practices across the world
• Measure and improve customer satisfaction & experience
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
• Own customer success KPIs and track them against the company goals

Benefits

• Remote-first; we look at who you are rather than where you live
• Flexible working hours; we are a remote-first company and believe in a healthy work-life balance
• Bi-annual company off-sites; the last two were in Portugal and Spain