Remote Senior Customer Success Manager

Summary

The Senior Customer Success Manager role at inPowered involves driving renewals and business growth for clients by delivering high-level service through strategic insights, data-driven storytelling, and operational standards. The ideal candidate should possess strong client management skills, be able to manage multiple workflows, and demonstrate a high level of ownership and clear communication.

Requirements

• 5-8 years of experience in marketing/ad tech industry and/or advertising agency, experience with a focus in relationship management and negotiation skills
• Bachelor’s degree or equivalent work experience
• Knowledge and understanding of the Native Ad and/or Programmatic space
• Understanding of integrated marketing communications and the digital media landscape
• Proficient in MS Office, particularly Excel, PowerPoint and Outlook
• Exceptional organization and communication skills
• Ability to learn quickly

Responsibilities

• Drive renewal revenue growth and improve end customer experience
• Perform day to day operational tasks including scheduling, leading and client calls, reporting on campaign KPIs
• Serve as a point of contact to clients for anything related to reporting, insights & recommendations, and day-to-day collaboration
• Analyze campaign performance and present recommendations to clients with key insights to drive upsells and incremental revenue
• Own and present quarterly Business Reviews with key client stakeholders
• Monitor pacing and performance for live campaigns and work with the Operations & Product team to resolve issues
• Work closely with Sales, Solutions and the Operations teams to prepare client presentations; develop and communicate campaign learnings and strategize on how to engage and grow accounts
• Constantly stay on top of platform improvements, product updates, and new offerings

Preferred Qualifications

• Google Analytics, Google Ads, Ad serving or Paid Social Media Experience preferred
• Experience onboarding self-serve clients preferred

Benefits

• Unlimited time off
• Benefits paid 100% by inPowered
• 401K offered
• Gym, home internet, cell phone reimbursements