Remote Senior Customer Success Manager

Summary

The job description is for a remote Customer Success Manager contract position starting on July 29, 2024, at Loopio. The role involves managing accounts, developing strategies to increase customer engagement, and collaborating with other teams. The ideal candidate should have at least 3 years of Account Management, Customer Success or similar experience.

Requirements

At least 3 years of Account Management, Customer Success or similar experience

Responsibilities

• Build meaningful relationships with Loopio's Enterprise customers through engaging emails, phone calls, and in-person meetings
• Partner with the dedicated Customer Enablement Manager to ensure a seamless transition from onboarding to our nurture phase
• Partner with customers to develop meaningful and strategic plans that support their long term business goals and guide them through the Loopio Enterprise Customer Journey
• Partner with Account Managers to own the end-to-end customer journey, with a focus on driving adoption and engagement
• Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
• Manage key metrics that feed into team based goals around adoption, retention, growth, and advocacy
• Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
• Execute Loopio training sessions through online demonstrations
• Measure and action on engagement data through our Customer Health Score framework
• Work with the Product Teams to champion customer insights and stories
• Share Customer Success stories through case studies, blog posts, and internal communication
• Consistent and active discovery to uncover opportunities, collaborating with Account Managers to grow accounts
• Support customers through change management, providing thought leadership on their response processes
• Work with the Support & Services Team to ensure alignment and provide a cohesive Loopio experience

Preferred Qualifications

• Experience in a SaaS company is a plus
• Experience working with Enterprise Level customers is preferred

Benefits

This contract position will be eligible for the benefits, time off program, and competitive compensation that full-time employees receive