Senior Customer Success Manager

Summary

Join MagicSchool, a leading generative AI platform for teachers, as a Senior Customer Success Manager. You will build strategic partnerships with schools and districts, focusing on impactful implementation of our tools to reduce teacher burnout and accelerate student learning. This role involves managing complex onboarding and renewal processes, coaching educators, and designing interventions to boost adoption. You will oversee a portfolio of large, strategic school district partners, driving measurable outcomes in adoption, engagement, content creation, and revenue growth. The position requires a strong leadership and strategic mindset, along with experience in SaaS customer success and EdTech. This is a regional role requiring residency in the specified area.

Requirements

• 5+ years in SaaS Customer Success, preferably in a high-touch or strategic role
• Comfortable leading commercial conversations around renewals, expansion, and pricing
• Technically proficient and able to manage tools such as Salesforce, Gong, and LMS integrations
• Experience in Edtech or direct classroom/admin experience
• Comfort and availability to travel up to 25% of the time
• Hungry - You take full ownership, work with urgency, and do not wait to be asked
• Urgent - Quick learner, technically savvy, and a creative problem-solver
• Relationship-Driven - You build deep trust with teachers and district leaders alike
• Leader - You inspire others, offer coaching to customers, and lead conversations with clarity and purpose
• Strategic- You balance long-term planning with short-term urgency

Responsibilities

• Own a portfolio of school and district relationships and be responsible for driving the following measurable outcomes
• Adoption and Engagement - Ensure MagicSchool is used weekly by teachers in your portfolio through excellent training, playbook-driven check-ins, and proactive engagement strategies
• Content and Communication - Create compelling support materials such as tutorials, one-pagers, and quick-start guides that make implementation smooth and scalable
• Intervention and Success Tracking - Monitor usage and performance data, flag at-risk schools early, and design tailored interventions to get them back on track
• Renewals and Growth - Secure portfolio renewals and grow expansion revenue by building strong cases with data, storytelling, and strategic relationship-building
• Leadership and Strategy - Contribute to the CX playbook and internal systems. Bring strategic insights to cross-functional meetings and mentor junior teammates

Preferred Qualifications

• Experience in K through 12 EdTech
• Background in education as a former teacher, coach, or school administrator

Benefits

• Work on cutting-edge AI technology that directly impacts educators and students
• Join a mission-driven team passionate about making education more efficient and equitable
• Flexibility of working from home, while fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live
• Unlimited time off to empower our employees to manage their work-life balance. We work hard for our teachers and users, and encourage our employees to rest and take the time they need
• Choice of employer-paid health insurance plans so that you can take care of yourself and your family. Dental and vision are also offered at very low premiums
• Every employee is offered generous stock options, vested over 4 years
• Plus a 401k match & monthly wellness stipend