Senior Customer Success Manager

Summary

Join MetroStar as a Customer Success Manager and lead projects for government clients from start to finish. You will be responsible for strategic planning, resource management, stakeholder communication, and risk mitigation. This role demands high-quality results within budget and timeline constraints. Success requires collaboration with clients, managing project teams, and ensuring compliance with regulations. The ideal candidate possesses extensive project management experience, strong leadership skills, and an active U.S. Government Secret security clearance. MetroStar offers a generous benefits package and a commitment to a diverse and inclusive work environment.

Requirements

• Active U.S. Government Secret security clearance
• 7-10 years of experience in project management
• Expertise in project management tools, and techniques
• Excellent leadership and communication skills with the ability to interact effectively with stakeholders at all levels
• 2-5 years of experience leading/mentoring other Customer Success Managers or other relatable personnel
• Some experience supporting DoD Customers through various IT modernization efforts
• Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal abilities, with a proven track record of building and maintaining client relationships
• Problem-solving aptitude and a proactive approach to handling challenges
• Ability to lead diverse teams, foster collaboration, and motivate team members towards project success
• Strong analytical skills, with the ability to gather and interpret relevant data to make informed decisions
• Attention to detail, with a commitment to delivering high-quality work
• Flexibility to adapt to changing project requirements and priorities

Responsibilities

• Collaborate with government clients to understand project objectives, scope, and requirements
• Develop comprehensive project plans, including task schedules, resource allocation, and budget estimates
• Manage project teams, assigning tasks, setting priorities, and ensuring timely completion of deliverables
• Actively engage with stakeholders to communicate project progress, address concerns, and manage expectations
• Identify and mitigate project risks, implementing effective contingency plans as necessary
• Monitor project budgets and expenses, ensuring adherence to financial guidelines
• Foster a collaborative and productive work environment, motivating team members to achieve project goals
• Conduct regular project status meetings and provide timely reports to senior management and clients
• Ensure adherence to relevant regulations, compliance standards, and government policies
• Continuously evaluate project performance, identifying areas for improvement and implementing corrective actions

Benefits

• Generous benefits package
• Professional growth
• Valuable time to recharge