Senior Customer Success Manager

Summary

Join Parloa as a Senior Customer Success Manager and play a pivotal role in guiding customers through their journey with our Conversational AI platform. You will be the dedicated point of contact for customers, managing their entire journey from onboarding to ongoing engagement. Ensure customers continuously create value by utilizing Parloa and provide expert guidance during implementations. Collaborate with the team to drive customer success. This role requires at least 3 years of experience in Customer Success, Consulting, Account Management, or Project Management within a B2B SaaS scale-up. Parloa offers competitive compensation, equity, professional development opportunities, and a variety of benefits.

Requirements

• At least 3 years of professional experience in Customer Success, Consulting, Account Management, or Project Management, ideally within a B2B SaaS scale-up
• Strong project management skills with a passion for meeting milestones and effective stakeholder management
• An innate ability to build lasting relationships with diverse stakeholders
• Excellent communication and presentation skills in both German and English
• Proven ability to manage multiple customers and tasks simultaneously in a fast-paced environment
• An "own it" mentality, with the drive to take ownership of tasks from start to finish

Responsibilities

• Be the dedicated point of contact for our customers, building and nurturing relationships
• Navigate and manage the entire customer journey, from onboarding to ongoing engagement and growth
• Ensure customers continuously create value by utilizing Parloa
• Provide expert guidance and steering during implementations
• Collaborate with the team to drive customer success, and take a hands-on approach where necessary

Preferred Qualifications

A keen interest in customer communication, AI, chatbots, and digital voice assistants. Practical experience with AI projects is a plus

Benefits

• Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health and other benefits
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI
• Join a diverse team of 35+ nationalities with flat hierarchies and a collaborative company culture
• Competitive compensation and equity package
• Access to a training and development budget for continuous professional growth
• Regular team events, game nights, and other social activities
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks