Remote Senior Customer Success Manager

Summary

Join our growing team in UAE as a Sr. Customer Success Manager (CSM) to establish and maintain active relationships with client accounts, utilizing programmatic expertise and knowledge of the digital landscape.

Requirements

• BA/BS degree in technical, business, or other related fields (or equivalent experience)
• 2-3 years of experience in client-facing Customer Success, Technical Account Management, and/or Technical Sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
• Highly skilled in MSFT Excel (eg. pivot tables and graphs), Salesforce, and familiar with Google Drive and JIRA
• Understanding of digital media ecosystem terminology and ad operations tools and practices (eg. campaign optimization, javascript, tagging, cookie, macros, and platforms)
• Demonstrable ability to take ownership and accountability and act on client goals and objectives in a technical environment
• Self-starter capable of thriving in a startup environment
• Ability to maintain poise under stress, especially when resolving time-sensitive issues
• Data-driven, analytical, and process-oriented
• Excellent written and verbal communication/presentation skills
• Proficency with spoken and written English, a second language is a plus

Responsibilities

• Managing the complete lifecycle of client accounts, including onboarding, training, customer support, subscription renewals and upsells, and quarterly business reviews
• Presenting Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (SSPs), demand-side platforms (DSPs), ad exchanges, and publishers
• Maintaining awareness of client needs and opportunities for expansion
• Understanding the competitive landscape and new industry developments and standards
• Driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value
• Ensuring Pixalate product adoption, client satisfaction, and account health

Benefits

• Casual, remote work environment
• Flexible hours
• Opportunity for advancement
• Fun annual team events