Senior Customer Success Manager

Summary

Join Presence, a leading provider of teletherapy solutions, as a high-energy sales professional to drive growth and success of key school district partnerships. You will manage a portfolio of strategic accounts, ensuring customer satisfaction and expansion through renewals. This role demands consultative selling expertise and a proven track record with large organizations in the education sector. Responsibilities include managing accounts, driving contract growth, acting as a trusted advisor, developing solutions, collaborating with internal teams, maintaining accurate records, and delivering presentations. The ideal candidate possesses 4-5+ years of quota-carrying success in K-12, EdTech, or SaaS markets and a history of selling to school districts. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

Requirements

• 4–5+ years of quota-carrying success in K-12, EdTech, or SaaS markets
• History of selling into school districts/education systems, navigating complex multi-stakeholder cycles and closing high-value contracts
• Consistently hit or exceeded sales targets in prior roles
• Experience leading cross-functional teams on customer-facing projects
• Track record of growing existing accounts—securing renewals, driving upsells, and sustaining top-tier customer satisfaction
• Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly
• Proactive revenue mindset to build and sustain a healthy pipeline
• Full ownership of KPIs with disciplined daily, weekly, and monthly territory plans
• Skilled negotiator who handles objections with confidence and closes decisively
• Trusted advisor to senior education leaders; polished presenter from first pitch through renewal
• Exceptional written and verbal communication across email, calls, onsite meetings, and executive briefings
• Sound judgment on when to escalate issues and engage internal resources to meet client needs
• Self-starter who thrives in a remote, results-oriented environment
• Curious, growth-oriented learner who masters our solutions, customer pain points, and value-based selling approach
• Operationally strong and fluent with Salesforce (or similar CRM) and the modern sales tech stack
• Bachelor’s degree or equivalent experience

Responsibilities

• Let’s get this one out of the way immediately – hit your quota!
• Own and manage a portfolio of school district accounts to ensure satisfaction, retention, and growth through exceptional customer success support and strategic partnership management
• Drive contract growth by identifying, targeting, and securing new stakeholders within a district through outbound prospecting, referrals, asking for introductions to other departments/schools and inbound inquiries
• Lead the full sales cycle from discovery and needs assessment through proposal development, pricing, and contract execution
• Act as a trusted advisor and liaison between Presence and existing clients, ensuring alignment between district needs and Presence’s service offerings
• Develop customized solutions based on a deep understanding of district challenges related to special education and mental health service delivery
• Collaborate cross-functionally with internal teams, including clinical services, operations, and marketing, to deliver a seamless customer experience
• Maintain accurate records and forecasting in Salesforce, including tracking activity, pipeline stages, key decision-makers, and deal progress
• Monitor key performance metrics, including renewal rates, new business acquisition, activity generation, customer satisfaction, and revenue growth within assigned accounts and territory
• Prepare and deliver strategic presentations and proposals to district leadership, special education directors, and other key stakeholders
• Lead implementation projects and onboard new and returning customers
• Serve as the internal point of contact for any escalations related to an assigned client
• Develop strong meaningful relationships with our clients and set up regular touch points to drive the relationship and value to our clients and act as their advocate
• Serve as the primary point of contact for clients, looping in other teams as needed to provide exceptional service
• Stay informed on K-12 education trends, funding changes, and competitive landscape to position Presence as a leading solution provider
• Accurately forecast your weekly, monthly, quarterly, and annual bookings and revenue
• Experience with onsite visits, conference attendance, and ability to travel as business dictates, estimated but not limited to 35% - 50%

Preferred Qualifications

• Passion for helping schools and students with special needs
• Strong self-motivation/entrepreneurial mindset, dedicated to growing services and client base
• Flexibility and adaptability - ability to quickly adjust to changing conditions and maintain a high-performance standard
• Great collaborative and independent problem-solving skills
• Ability to take ownership of the clients health, account growth and conversations
• Ability to work well with other team members in high-pressure situations

Benefits

• Comprehensive Medical Coverage includes Dental and Vision
• Flexible PTO
• 11 Company Paid Holidays
• Benefits Package: including 401K savings plan and access to an Employee Assistance Program
• $500 home office stipend
• Paid Life insurance, AD&D., and disability benefits
• Paid parental and caregiving leave
• Eligibility to apply for a Professional Development Scholarship
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive
• This role is also eligible to participate in Presence’s equity plan subject to the terms of the applicable plans and policies
• An employee’s starting pay will be determined based on job-related skills, experience, qualifications, and market conditions
• The base salary range is $80,000-$100,000 + variable commission