Prospect is hiring a
Senior Customer Success Manager

Summary

Join a remote startup as Customer Success Manager and refine the framework and workflow for Customer Success and Support. You will prioritize support tickets, work with Engineering to funnel customer feedback, and engage accounts based on user engagement.

Requirements

• 2+ years of Customer Success experience managing at least a $1M ARR book of business
• Worked in a Customer Success role at SaaS company
• Great writing skills (you can clearly and cleanly communicate)
• High level of organization and self-motivation
• Great teaching and presentation skills
• Experience with a CRM (ideally, Salesforce)

Responsibilities

• Prioritize support tickets and answer them as soon as possible (via Intercom)
• Hop on Zoom calls to diagnose problems and educate users
• Work directly with Engineering to funnel customer feedback and requests
• Analyze daily usage metrics to better understand users
• Take actionable steps to engage accounts based upon user engagement
• Build champions at each customer account
• Create Intercom campaigns to engage and educate users
• Work closely with Sales to help achieve cross-functional goals (onboarding, training, renewals, etc)

Benefits

• Salary: $65,000 US dollars per year
• Freedom to try new things (help people the way you want)
• Ability to work fully remote from anywhere in the world
• 4 weeks paid time off
• Work remotely full-time
• $1,500 annual continued learning budget (for books, courses, and self-improvement)
• $1,000+ annual travel spending allowance (money to spend during your vacation)
• Benefits (health, dental, etc) through our company HSA (for people living in Canada)