Senior Customer Success Manager

Summary

Join SentinelOne's growing Customer Success team as a relationship expert with a technical orientation, focusing on our Enterprise customer segment. You will own post-sales relationships with key accounts, working alongside internal teams to establish goals, onboarding plans, and success criteria. Responsibilities include promoting product adoption, ongoing customer engagement, and proactive issue identification. This role requires proven experience in customer success management with enterprise accounts, strong technical skills, and excellent communication abilities. SentinelOne offers a competitive compensation package including medical, dental, vision, 401k, unlimited PTO, parental leave, and various other benefits.

Requirements

• Possess a Customer-centric approach, you enjoy working with Customers and establishing strong relationships
• Prior experience in a Customer Success Manager role handling Enterprise accounts (20k employees or more)
• Adept at managing Customer expectations that results in high Customer satisfaction
• Proven technical skills. Ability to understand Customer’s challenges and advise on best practices
• Impeccable written and verbal communication skills
• Experience in communicating with Customers from diverse cultures
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multitasking environment and can adjust priorities on-the-fly

Responsibilities

• Own post-sales relationships with a portfolio of our largest Customers advocating for their success and needs internally
• Work alongside the internal services teams and the Customer to establish critical goals, an onboarding plan and define success criteria
• Promote product adoption with key Customer stakeholders
• Ongoing tailored Customer engagement including but not limited to weekly meetings, health checks, QBR’s and Roadmap reviews
• Proactively engage with Customers using our Customer Success platform and health indicators to identify and remove blockers to success and retention
• Ensure customer engagement and current status is logged within the Customer Success platform for appropriate visibility and tracking

Benefits

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events