Senior Customer Success Manager

Summary

Join Sinch, a global leader in Communication Platforms as a Service (CPaaS), as a Senior Customer Success Manager. This role focuses on cross-selling and upselling within a portfolio of high-profile existing enterprise accounts, primarily in the financial sector. You will be responsible for maintaining strong client relationships, identifying new growth opportunities, and driving revenue. The ideal candidate possesses strong analytical and consultative skills, along with extensive experience in enterprise sales and account management within the financial services industry. This position offers a competitive salary, comprehensive benefits, and flexible remote work options. Sinch values diversity and fosters a collaborative work environment.

Requirements

• Bachelor’s or master’s degree preferred
• At least five (preferably 7-10) years of industry Enterprise Sales and/or Account Experience working with Large Enterprise Customers or Customers in the Financial Services Sector
• Able to manage the entire upsell/cross-sell sales cycle from qualification to presentation, closing and implementation
• Experience with VP level and above within Fortune 500 companies
• Strategic leadership ability and relationship building skills are critical
• High energy and motivated personality who can drive revenue growth
• Demonstrated track record of success in previous Sales / Account Management roles
• High degree of initiative, dependability, autonomy, and ambitious drive
• Must have excellent work ethic
• Fluency in English is required

Responsibilities

• Identify and pursue business opportunities by analyzing sales options and industry trends
• Develop and maintain strong relationships with existing clients, acting as their primary touchpoint and trusted advisor
• Promote deeper product usage by creating clear, value-driven use cases
• Track customer health metrics, proactively addressing issues to ensure satisfaction and retention
• Provide ongoing support, insights, and recommendations to improve service adoption and profitability
• Collect and relay customer feedback to Engineering and Product teams to inform future development
• Accurately forecast business performance and maintain CRM data in Salesforce
• Stay current on industry trends, competitive activity, and best practices
• Maintain professional and technical knowledge through ongoing learning and networking

Preferred Qualifications

• Background in CPaaS or other related Enterprise Sales experience preferred
• Knowledge of Messaging, Telecom and/or Enterprise Software

Benefits

• Comprehensive market competitive medical, dental, and vision plans
• A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Free virtual counseling resources through our global Employee Assistance Program
• Roth and Pre-tax 401(k) options including an employer match for all participants
• Generous paid time off program
• Paid parental leave and family planning support
• Flexible remote work offerings
• Paid time off to support a volunteer program of your choice