Sprinto is hiring a
Senior Customer Success Manager in India

Summary

The job is for a Senior/Lead Customer Success professional at Sprinto, a B2B SaaS company with 1000+ customers across 75+ countries. The role involves regular interaction with customers, onboarding clients, customer advocacy, retention and upselling, mentoring team members, and identifying process improvements.

Requirements

• You have 5-8 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills
• You have a good understanding of cloud technology
• You enjoy talking to customers and building a relationship – Being the go-to person for customers. makes you happy
• You are systematic and methodical. - you make commitments and meet them consistently
• Customer information is at your fingertips and you are quick to identify any business opportunity
• You have strong prioritization skills. and ability to work with multiple customers across the globe
• You are a first-principle thinker. and quick in identifying process improvements

Responsibilities

• Be the face of Sprinto for the customer – regular interaction to ensure key product updates are shared proactively and the customer is successful in their journey with Sprinto
• Own Pod level/Individual OKRs - track progress and ensure planned activities meet the desired outcomes
• Customer Onboarding: Onboard clients onto the Sprinto platform by working with the Onboarding team and ensuring top-notch customer experience
• Customer Advocacy – Our customers love Sprinto and share their love via G2 reviews, Case Studies, Video testimonials, etc
• Customer Retention and Upsell – Own a customer portfolio and ensure we are not only retaining but growing the revenue from the given portfolio

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Group Term Life Insurance
• Company Sponsored Device
• Education Reimbursement Policy