Remote Senior Customer Success Manager

Summary

Join Sprinto, a leading information security compliance automation platform, as a Senior Customer Success Manager. As Sprinto's customer ambassador, you will build and maintain strong customer relationships, ensuring their success with the platform. Key responsibilities include onboarding clients, proactively sharing product updates, tracking progress towards OKRs, and driving customer retention and upselling. You will also mentor new team members and advocate for Sprinto through various channels. This role requires 5-8 years of B2B SaaS experience, excellent communication skills, and a strong understanding of cloud technology. Sprinto offers a remote-first policy, flexible hours, comprehensive health insurance, and other attractive benefits.

Requirements

• You have 5-8 years of experience in a B2B SaaS product company
• You have excellent written and verbal communication skills – most of your time would be spent in interacting with customers
• You have a good understanding of cloud technology - words like S3 bucket, DB encryption, Virtual Private Cloud are not alien to you
• You enjoy talking to customers and building a relationship – Being the go-to person for customers makes you happy
• You are systematic and methodical - you make commitments and meet them consistently
• Customer information is at your fingertips and you are quick to identify any business opportunity
• You have strong prioritization skills and ability to work with multiple customers across the globe
• You are a first-principle thinker and quick in identifying process improvements

Responsibilities

• Be the face of Sprinto for the customer – regular interaction to ensure key product updates are shared proactively and the customer is successful in their journey with Sprinto
• Own Pod level/Individual OKRs - track progress and ensure planned activities meet the desired outcomes
• Customer Onboarding: Onboard clients onto the Sprinto platform by working with the Onboarding team and ensuring top-notch customer experience
• Customer Advocacy – Our customers love Sprinto and share their love via G2 reviews, Case Studies, Video testimonials, etc
• Customer Retention and Upsell – Own a customer portfolio and ensure we are not only retaining but growing the revenue from the given portfolio
• Mentor new team members and help them meet their goals

Benefits

• Remote First Policy
• 5 Days Working With FLEXI Hours
• Group Medical Insurance (Parents, Spouse, Children)
• Group Accident Cover
• Company Sponsored Device
• Education Reimbursement Policy