Senior Customer Success Manager

Summary

Join Uberall as a Senior Customer Success Manager and become a strategic partner to our most valuable international enterprise clients. This hybrid role blends traditional Customer Success with proactive, growth-focused Account Management. Maximize client value from the Uberall platform, ensuring long-term retention and satisfaction. Identify and nurture expansion opportunities within accounts. A sales-oriented background is highly valued to recognize new business needs and generate qualified upsell leads. Act as a trusted advisor driving customer success and growth within existing accounts. Manage a portfolio of strategic enterprise accounts, building strong relationships at all levels of the client organization. Lead strategic conversations and executive business reviews to showcase platform value and support renewals. Collaborate cross-functionally to deliver best-in-class service and support.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field
• A proven track record of managing enterprise customers with a strong focus on driving revenue growth
• Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle
• Exceptional communication skills with the ability to confidently lead conversations with VP and C-level audiences
• A consultative and strategic mindset with the ability to translate customer needs into business opportunities
• You are proactive, highly organized, and able to manage competing priorities effectively
• You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies
• Fluency in English is required; additional languages are a plus

Responsibilities

• Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters
• Develop a deep understanding of your clients' businesses to ensure Uberall solutions deliver measurable ROI and value
• Actively identify, nurture, and develop expansion opportunities within your accounts
• You will be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets
• Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals
• Lead strategic conversations and executive business reviews to showcase the value delivered by our platform
• Support renewals and mitigate risks through clear account planning and proactive issue resolution
• Serve as the voice of the customer internally, providing insights to influence product development
• Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support

Benefits

• Remote and flex work hours
• Waffle days, bad jokes, a HUGE Project A corp benefit program, a CEO with a pizza oven, global meditation sessions, German language class, LGBTQIA+ community and support, book club, culture committee, individual L&D paths and -budget
• Hoodie and merch
• Events and off-sites
• Proper tech, check. Macbook pro, Apple mouse, -stand and Apple keyboard