Senior Customer Success Partner

Summary

Join Qventus as a Senior Client Success Partner and become a strategic advisor for our healthcare clients. You will manage client relationships, ensuring their success throughout their journey with our innovative solutions. Collaborate with cross-functional teams to deliver exceptional results, manage escalations, and develop tailored strategies. Responsibilities include executive relationship management, operational excellence, client strategy, issue resolution, cross-functional collaboration, technical support, value creation, standardization, and communication. This role requires extensive experience in client success, account management, or consulting within healthcare or SaaS. Strong project management, communication, and analytical skills are essential. Experience with healthcare operations and AI-driven solutions is a plus.

Requirements

• 7+ years of experience in client success, account management, or consulting, with a focus on operational strategy, change management, and stakeholder engagement
• Proven ability to manage complex client relationships, navigate organizational structures, and drive measurable results in a healthcare or SaaS environment
• Strong project management skills, with experience creating and maintaining project plans, coordinating meetings, and managing cross-functional readiness for go-lives
• Exceptional communication and relationship-building skills, with the ability to craft polished, professional presentations and messaging
• Analytical mindset with a focus on value creation, ROI validation, and process improvement
• Experience working with technical teams, including R&D, implementation specialists, and project managers, to align priorities and deliver solutions
• Passion for improving healthcare operations and patient outcomes through innovative technology

Responsibilities

• Develop and maintain trusted advisor relationships with C-suite executives and key stakeholders
• Facilitate and lead steering committees (SteerCos) to align on strategic goals and review progress
• Manage day-to-day client operations, including project planning, meeting coordination, readiness assessments, and ensuring alignment of go-live schedules to optimize resources and avoid bottlenecks
• Craft and execute client-specific strategies, messaging, and change management plans that deliver measurable ROI and foster long-term partnerships
• Act as the primary escalation point for client concerns, ensuring swift resolution and effective communication
• Work closely with R&D, Delivery, PMs, and other teams to align on client readiness, sprint prioritization, and seamless handoffs between departments
• Establish and refine processes to improve collaboration and standardization across teams
• Partner with internal experts to configure Qventus solutions for clients, support go-live events, and deliver tailored training sessions
• Define, measure, and validate value-creation initiatives, working with clients to establish ROI inputs and outcomes
• Deliver polished presentations and documentation to demonstrate the impact of Qventus solutions
• Help define the transition process from customized implementations to standardized client support models, ensuring efficiency and consistency in delivery
• Serve as a communication bridge between internal teams and external stakeholders, including AIOA (AI Operational Assistant) stakeholders and sales teams
• Support sales enablement through demos, collateral creation, and meetings

Preferred Qualifications

• Experience with healthcare operations workflows and change management processes
• Familiarity with AI-driven or machine-learning-powered solutions
• Background in consulting, advisory services, or sales enablement for healthcare organizations