Senior Customer Success Partner

Summary

Join Qventus as a Senior Client Success Partner and become a strategic advisor for our healthcare clients. You will manage client relationships, ensuring their success throughout their journey with our innovative solutions. Collaborate with cross-functional teams to deliver exceptional results, manage escalations, and develop tailored strategies. Responsibilities include executive relationship management, operational excellence, client strategy, issue resolution, cross-functional collaboration, technical support, value creation, standardization, and communication. This role requires 7+ years of experience in client success, account management, or consulting within healthcare or SaaS. Strong project management, communication, and analytical skills are essential. The salary range is $120,000 to $150,000, and Qventus offers a comprehensive benefits package.

Requirements

• 7+ years of experience in client success, account management, or consulting, with a focus on operational strategy, change management, and stakeholder engagement
• Proven ability to manage complex client relationships, navigate organizational structures, and drive measurable results in a healthcare or SaaS environment
• Strong project management skills, with experience creating and maintaining project plans, coordinating meetings, and managing cross-functional readiness for go-lives
• Exceptional communication and relationship-building skills, with the ability to craft polished, professional presentations and messaging
• Analytical mindset with a focus on value creation, ROI validation, and process improvement
• Experience working with technical teams, including R&D, implementation specialists, and project managers, to align priorities and deliver solutions
• Passion for improving healthcare operations and patient outcomes through innovative technology

Responsibilities

• Develop and maintain trusted advisor relationships with C-suite executives and key stakeholders
• Facilitate and lead steering committees (SteerCos) to align on strategic goals and review progress
• Manage day-to-day client operations, including project planning, meeting coordination, readiness assessments, and ensuring alignment of go-live schedules to optimize resources and avoid bottlenecks
• Craft and execute client-specific strategies, messaging, and change management plans that deliver measurable ROI and foster long-term partnerships
• Act as the primary escalation point for client concerns, ensuring swift resolution and effective communication
• Work closely with R&D, Delivery, PMs, and other teams to align on client readiness, sprint prioritization, and seamless handoffs between departments
• Establish and refine processes to improve collaboration and standardization across teams
• Partner with internal experts to configure Qventus solutions for clients, support go-live events, and deliver tailored training sessions
• Define, measure, and validate value-creation initiatives, working with clients to establish ROI inputs and outcomes
• Deliver polished presentations and documentation to demonstrate the impact of Qventus solutions
• Help define the transition process from customized implementations to standardized client support models, ensuring efficiency and consistency in delivery
• Serve as a communication bridge between internal teams and external stakeholders, including AIOA (AI Operational Assistant) stakeholders and sales teams
• Support sales enablement through demos, collateral creation, and meetings

Preferred Qualifications

• Experience with healthcare operations workflows and change management processes
• Familiarity with AI-driven or machine-learning-powered solutions
• Background in consulting, advisory services, or sales enablement for healthcare organizations

Benefits

• Open Paid Time Off
• Paid parental leave
• Professional development
• Wellness
• Technology stipends
• Generous employee referral bonus
• Employee stock option awards