Senior Customer Success Specialist

Summary

Join Flip, a company revolutionizing the way frontline workers access company information, as a passionate Customer Success Manager. You will onboard and support mid-market and enterprise customers, ensuring successful implementation and scaling of our solutions. This role requires building strong customer relationships, managing projects, and actively contributing to the optimization of the Customer Success area. You will act as an internal advocate for customers, influencing product development. Flip offers a flexible work environment, including home office options, modern city offices, and a focus on work-life balance. We celebrate success with team events and offer opportunities for professional growth within a rapidly expanding tech company.

Requirements

• At least 3 years of professional experience in customer success, consulting, account management or project management, preferably in a B2B SaaS scale-up
• Sound project management skills with a talent for prioritisation
• Strong communication and empathy skills in dealing with customers: the ability to proactively manage customer expectations, recognise their needs and translate them into action
• You are used to working in an energetic and dynamic environment and managing multiple projects and processes in parallel
• You are a charismatic and customer-centric team player who inspires internal and external stakeholders with an entrepreneurial mindset, but also with a practical hands-on mentality
• Excellent communication and presentation skills in German and English round off your profile

Responsibilities

• Independently onboard and support our strategic Mid-Market & Enterprise customers to ensure successful implementation and scaling of our solutions
• Design and implement customer-specific account development strategies to become the world's most used employee app and revolutionise the way frontline workers work
• Build and maintain sustainable, trusting and successful customer relationships
• Project management throughout the entire customer journey, including planning, implementation and monitoring of projects as well as coordination with internal and external stakeholders
• Active involvement in shaping and continuously optimising our Customer Success area with the opportunity to take responsibility for internal projects, teams or the development of new best practices
• You are the internal advocate of our customers to the other teams such as Product and Engineering and thus contribute to the continuous development of our product

Benefits

• Home Office Friendly: Decide for yourself where you want to work every day
• Modern city offices in Stuttgart and Berlin or 100% remote: Both are possible with us, we at Flip have a hybrid work model
• Work-Life-Balance: We don't want you to grow roots to your desk chair. That's why we cover the costs of your E-Gym-Wellpass membership and offer job bike leasing
• Celebrating success: Expect highly motivated and committed people in a relaxed working atmosphere
• Be part of something bigger : You actively shape Flip in your role. Along the way, you are an enabler of the rapid growth process of a young tech company and grow towards your goals, fun is guaranteed
• Happy to be a Flipster: Stay tuned for regular team events and culture days that bring us together as Flipsters
• Working abroad: At Flip you can also work abroad in the European Union. Let's talk about remote work in the interview