Senior Data Scientist

Summary

Join Wix's Customer Care Guild as a Senior Data Scientist and leverage AI-based technology to enhance the customer care user experience. You will develop cutting-edge LLM-based chatbot solutions and knowledge management systems, applying and fine-tuning generative AI models to boost efficiency. Your responsibilities include developing models for specific use cases, collaborating with cross-functional teams, and mentoring team members. This role requires extensive experience in data science, machine learning, and NLP, along with proficiency in Python and relevant frameworks. A Master's degree is advantageous. Wix offers a friendly atmosphere, diverse growth opportunities, and a flexible work model.

Requirements

• 5+ years experience in Data Science with relevant exposure to generative AI projects
• Solid understanding of Machine Learning and Deep Learning, including extensive experience in NLP
• Proficiency with Large Language Models, including Prompt Engineering, Fine-Tuning, Automatic Evaluation, and Retrieval-Augmented Generation (RAG)
• Demonstrated ability to implement scalable and maintainable end-to-end solutions
• Proficiency in Python and experience with ML frameworks and platforms (e.g., TensorFlow, PyTorch)
• Strong team player with great communication skills

Responsibilities

• Develop and enhance LLM-based chatbot solutions and knowledge management systems
• Apply and fine-tune generative AI models to improve user experience and customer care efficiency
• Develop models for specific use cases like intent classification, ambiguity detection, retrieval re-ranking, etc
• Collaborate with cross-functional teams to integrate AI solutions within existing frameworks
• Mentor team members in AI techniques and best practices

Preferred Qualifications

Master's degree in Data Science, Computer Science, or related fields

Benefits

• Friendly atmosphere
• Fantastic coworkers
• Diverse growth opportunities in a dynamic environment
• Office, remote, or hybrid work model